Real Estate VA | Real-Time Analyst | Customer Experience & Sales Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelor's degree

Last Active

June 22nd, 2026 (2 days ago)

Member Since

January 24th, 2026

Profile Description

Hello, my name is Maria. I have over 12 years of professional experience in the BPO industry, supporting revenue generation as an account specialist for nearly 9 years, and operational performance management as a Real-Time Analyst for nearly 4 years.

I began my career as a Skip Tracer for a collections account before transitioning to Customer Support, providing phone, email, chat, and retention support across 7 California-based publications. I later became a Billing and Sales Specialist for a telecommunications account, where I was promoted to Level 3 during the pandemic in recognition of my performance and sustained contributions to the team.

In my most recent role, I worked from home as Workforce Management Team's Real-Time Analyst, managing real-time staffing operations for over 10 Lines of Business across 8 sites (offshore and onshore), monitoring call center performance, managing workforce data, and ensuring operational efficiency in a fast-paced and high-pressure environment.

Through these experiences, I have developed skills in communication, problem-solving, multitasking, and performance monitoring.

I am now seeking a full-time and long-term remote role as an Operations & Business Support Specialist, where I can continue helping businesses deliver excellent service and maintain smooth operations. I am calm, dependable, results-driven, and committed to providing high-quality support to my employer, business clients and colleagues.