Handled customer inquiries, order concerns, returns, and product information through phone and email support. Resolved customer complaints with professionalism and efficiency, ensuring a high level of customer satisfaction. Processed orders, tracked shipments, and coordinated with the logistics team to resolve fulfillment issues. Maintained accuracy in customer records and ensured compliance with company policies.

Assigned accurate document and shipment codes based on internal standards and customer specifications. Verified shipment details, documentation data, and system entries to ensure completeness, accuracy, and on-time processing. Segregated, organized, and prepared shipping documents including invoices, BL drafts, certificates, packing lists, and SI forms—for smooth processing and regulatory compliance.

Managed inventory records, order fulfillment, and stock movement within the 3PL warehouse environment. Coordinated with warehouse team leaders to ensure efficient picking, packing, and dispatching of orders. Utilized warehouse management systems (e.g., CartonCloud) to track inventory and resolve discrepancies. Supported clients with inquiries related to shipments, stock availability, and delivery timelines.

Provided troubleshooting for internet, mobile for residential and business customers. Diagnosed technical issues, performed remote fixes, and guided customers through step-by-step solutions. Documented customer interactions and ensured timely resolution of escalated technical cases. Achieved high performance scores for call handling, issue resolution, and customer satisfaction.