Customer Support Specialist&Administrative Virtual Assistant

I have 12 years of experience delivering exceptional support across diverse industries. Skilled in handling customer inquiries, resolving issues, and maintaining high satisfaction in fast-paced environments.

I have 4+ years of experience supporting Amazon-based and independent online businesses. Skilled in handling customer inquiries, order processing, refunds, replacements, shipping coordination, and after-sales support while maintaining a high level of customer satisfaction. Experienced in Amazon Seller Central operations, KPI reporting, FBA fee auditing, and competitor research. Proficient in managing social media communication and collaborating with teams using Slack, Trello, and Loom to improve workflows, training, and operational efficiency.

With 2 years of experience in customer support for an Amazon-based business, I have developed a strong background in managing Amazon Seller Central operations, customer relations, and performance monitoring. I am skilled in handling customer inquiries, refunds, replacements, and negative feedback while maintaining high standards for the customer experience. My experience also includes auditing FBA fees, preparing KPI reports, and analyzing competitor products to support product optimization and business growth.

5 years of experience providing virtual and on-site administrative support. Experienced in managing records, organizing files, performing data entry, documenting workflows, and preparing reports while ensuring accuracy, organization, and compliance. Proficient in using Google Workspace to manage digital records, communication, and administrative processes efficiently.

I have 4+ years of experience as a Virtual Assistant supporting the e-commerce industry, handling administrative, operational, and customer support functions. I am skilled in managing Amazon Seller Central tasks, FBA fee auditing, KPI reporting, online store operations, order processing, and team coordination using tools such as Slack and Trello.

Experienced in travel planning and itinerary creation, specializing in customized trips across Southeast and East Asia based on client preferences and travel goals. Skilled in developing destination guides with hotel, dining, activity, and family-friendly recommendations, as well as creating polished client-ready itineraries using Canva. Proficient in managing client communication through Google Workspace and organizing travel research and planning resources efficiently using Notion.

Proficient in using Canva for both professional and personal projects. Experienced in creating visually appealing itinerary presentations for clients, translating travel plans into clear and well-structured designs. Skilled in designing engaging social media content with a strong eye for layout, aesthetics, and branding consistency.