Mary

Customer Service Specialist | Retail & Credit Card Industry Expertd

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Overview

Looking for part-time work (4 hours/day)

at $4.03/hour ($384.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (11 days ago)

Member Since

January 16th, 2026

Profile Description

I am a dedicated Customer Service Professional with 2 years of experience managing complex accounts in the Retail and Credit Card industries. Throughout my career, I have honed my skills in handling high-volume inquiries, resolving billing disputes, and providing top-tier support that ensures customer satisfaction.

I am highly proficient in managing customer data, navigating CRM tools, and communicating clearly and empathetically with clients. My experience in the financial sector has made me detail-oriented and reliable when it comes to sensitive information. I am looking for a part-time role where I can apply my expertise to help your business grow while providing excellent service to your customers.

Top Skills

Customer Support

Experience: 1 - 2 years

2 years of experience handling sensitive financial data and resolving billing inquiries for a major credit card provider. Expert at managing order tracking, returns, and customer satisfaction for high-volume retail accounts

Customer Support » Phone Support

Experience: 1 - 2 years

2 years of experience handling high-volume inbound calls for retail and credit card accounts. Skilled in de-escalation, empathy, and providing accurate financial information.

Office and Administration » Data Entry

Experience: Less than 6 months

High attention to detail when updating customer records, processing payments, and logging interaction notes in CRM systems with 100?curacy.

Other Skills

E-Commerce » Ebay » Customer Support

Experience: 1 - 2 years

Experienced in managing the full customer lifecycle, including order tracking, processing returns/refunds, and resolving shipping delays.

Customer Support » Chat Support

Experience: 1 - 2 years

Proficient in real-time problem solving and multitasking across multiple chat windows. Experienced in resolving order issues and billing disputes instantly.

Office and Administration » Communication

Experience: 1 - 2 years

Confidently handled inbound and outbound calls for 2 years, maintaining a professional tone and clear American-neutral accent while assisting retail and credit card customers.

Accounting » Financial Accounting

Experience: Less than 6 months

Deep understanding of credit card billing cycles, interest rates, and dispute resolution. Trained in handling sensitive financial data with high accuracy.

Office and Administration » Writing

Experience: 1 - 2 years

Skilled in drafting clear, concise, and professional emails. I ensure all written correspondence is free of grammatical errors and matches the company's brand voice.

Basic Information

Age: 22

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cagayan de Oro, Misamis Oriental

Tests Taken: IQ
Score: 134: DISC
Dominance: 2%
Influence: 20%
Steadiness: 47%
Compliance: 31%

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”