E-commerce Operations, Customer Experience & Sales Specialist

Specialize in social commerce selling with strong focus on TikTok-driven product promotion and conversion strategies Manage TikTok Seller Center operations including product uploads, listing optimization, pricing updates, and order monitoring Create short-form product videos and develop live selling strategies designed to convert viewer traffic into purchases Leverage organic content, customer reviews, and paid ads to increase product visibility and support sales growth Coordinate affiliate and influencer partnerships, managing outreach, promotion alignment, and campaign communication Track product and content performance metrics to identify winning creatives and optimize future campaigns Support live selling sessions through product preparation, audience engagement strategy, and post-session performance review

Manage ecommerce and social commerce operations across marketplace platforms, supporting product visibility and order lifecycle workflows Optimize product listings, pricing, and content to improve buyer engagement and conversion performance Oversee order processing from purchase to delivery, coordinating with couriers to ensure timely fulfillment and tracking accuracy Provide pre- and post-sale customer support, resolving inquiries, returns, and delivery issues while maintaining service quality Support paid advertising initiatives by planning creatives, testing variations, and monitoring campaign performance to improve visibility and sales Coordinate with affiliates, creators, and brand partners, managing outreach and communication to drive partnership results Utilize customer reviews and feedback to enhance product positioning and content effectiveness Manage seller dashboards including TikTok Seller Center for listing updates, order tracking, and operational monitoring

Provide high-volume customer support via live chat and email across ecommerce and service-based accounts Handle 80–100+ daily inquiries including order tracking, product questions, billing concerns, technical issues, complaints, and follow-ups Prioritize first-contact resolution to reduce escalations and improve customer satisfaction Maintain clear, professional written communication while meeting response time and SLA targets Document customer interactions accurately in internal systems to ensure case continuity and team visibility Support cross-functional teams by escalating complex issues with complete case details to minimize back-and-forth

Provide technical support in a call center environment for software and computer-related issues via phone and remote access tools Troubleshoot errors and usability issues in dental practice management software, including Dentrix, and similar systems Guide users through step-by-step troubleshooting, system configuration, and issue resolution to restore functionality quickly Use remote access tools to diagnose problems, replicate errors, and apply fixes efficiently Handle high-pressure calls with frustrated users while maintaining professionalism and clear communication Document cases accurately and follow established support workflows to ensure resolution tracking and service consistency Escalate complex or system-level issues with detailed notes to reduce repeat troubleshooting and improve resolution time

Experienced in supporting TikTok Ads campaigns for ecommerce products, including creative coordination, traffic generation, and basic performance monitoring to improve engagement and sales outcomes.

Provide customer support for storage facility operations, assisting with unit selection, pricing explanation, and Property Protection Plan (PPP) enrollment Support inbound sales inquiries by recommending appropriate unit sizes based on customer needs and availability Guide customers through move-in and move-out procedures, facility policies, access rules, and rental agreement terms Process and troubleshoot payments, review account ledgers, and explain balances, fees, disputes, and billing adjustments Address price increase concerns professionally while reinforcing policy clarity and value Create detailed escalation tickets for property managers to ensure efficient resolution of complex account or facility-related issues Maintain accurate documentation of customer interactions to support case tracking and operational continuity

I have extensive experience providing customer support through live chat and email across different types of roles. Most of the jobs I’ve handled required daily online communication with customers, clients, or partners. I respond clearly and professionally, resolve concerns efficiently, and make sure every conversation ends with the customer feeling helped and understood. I handle order inquiries, product questions, technical issues, complaints, and follow-ups through written communication