Dennis

IT Service Desk

Verified

mark as hired

Overview

Looking for any work (8 hours/day)

at $4.98/hour ($960.00/month)

High school diploma

Last Active

July 9th, 2026 (2 days ago)

Member Since

January 15th, 2026

Profile Description

Adaptable IT Service Desk Analyst with 7+ years of Tier 1 support experience in MSP and enterprise environments. Skilled in troubleshooting hardware, software, network, and account issues across Microsoft 365, Outlook, Citrix, VPN, and Active Directory. Proven ability to manage high ticket volumes, maintain SLA compliance, and deliver clear documentation that accelerates resolution and reduces repeat incidents.

Top Skills

Customer Support » Technical Support

Experience: 5 - 10 years

Hardware and Software Troubleshooting Windows 10/11 Installation

Software » Network Administration » Active Directory

Experience: 2 - 5 years

Create and disable accounts on Active Directory. Disable account if requested for termination. Reset password for verified individual user if requested.

Customer Support » Helpdesk Support

Experience: 2 - 5 years

Other Skills

Software » Application Performance Management » VPN

Experience: 2 - 5 years

Assist clients requesting assistance with their issues. Configure and install VPN application on users' workstations. Make sure that VPN is working for the client.

Software » Databases » ServiceNow

Experience: 2 - 5 years

Ticketing tool and documentation

Software » ConnectWise

Experience: 6 months - 1 year

Remote desktop tool and ticketing documentation

Office and Administration » Microsoft 365

Experience: 2 - 5 years

Administrative task. Password reset Account creation and disabling. Microsoft Entra/Azure Software Licensing. Mobile Device Management

Basic Information

Age: 40

Gender: Male

Website: Sign Up with Pro Account to View

Address: Pagsanjan, Laguna

Tests Taken: IQ
Score: 90: DISC
Dominance: 11
Influence: 28
Steadiness: 43
Compliance: 18: English
C1(Advanced)