E-commerce Customer Support Specialist | Shopify, CRM & Backend Operations | Ema

Overview

Looking for full-time work (8 hours/day)

at $4.95/hour ($960.00/month)

Bachelors degree

Last Active

July 20th, 2026 (3 days ago)

Member Since

December 31st, 2025

Profile Description

Running a Shopify store and spending too much time answering customer emails, processing orders, and managing daily support tasks?

Let me help you keep your customers happy while you focus on growing your business.

Hi, I'm Rona, an E-commerce Customer Support Virtual Assistant with 11 years of customer service experience.

I help Shopify store owners manage customer support, order processing, product listings, administrative tasks, and backend store operations so they can focus on growing their business while I keep daily operations running smoothly.

I take pride in being proactive, organized, and dependable, ensuring daily operations run efficiently while delivering an excellent customer experience.

Here's How I Can Support Your Business

Customer Support

• Email and live chat support
• Order tracking and shipping updates
• Refunds, exchanges, and cancellations
• Inbox and ticket management (Zendesk, CRM, and similar platforms)
• Maintaining your brand voice while following SOPs and company guidelines

Shopify Store Management

• Product listing and product uploads
• Writing product titles, descriptions, and tags
• Organizing product collections and images
• Updating product information and inventory
• Keeping product listings accurate and organized

Order Processing & Backend Operations

• Process customer orders
• Monitor order status and fulfillment
• Coordinate shipping updates and customer communication
• Maintain accurate order records and documentation

Administrative & Backend Support

• Data entry and spreadsheet management
• Internet and product research
• Google Workspace (Docs, Sheets, Gmail, and Calendar)
• File organization and document management
• Calendar and inbox organization
• Creating and updating SOPs and documentation
• Task management using Trello and ClickUp

Product Research

• Identify trending or high-potential products
• Competitor research and pricing analysis
• Keyword optimization for product listings

Canva Support

• Resize and optimize product images
• Create simple promotional graphics
• Prepare product visuals for Shopify product listings

Experience Highlights

• 11 years of customer support experience in high-volume environments
• Managed 60–100+ customer inquiries daily through email and chat support
• Consistently maintained 95%+ quality accuracy while meeting SLA targets
• Proficient in using CRM platforms and customer support tools
• Strong attention to detail with excellent organizational and problem-solving skills
• Fast learner who quickly adapts to new tools, systems, and workflows

Tools I'm Familiar With

Shopify • Zendesk • Salesforce • Gorgias • Google Workspace • Trello • ClickUp • Canva • Slack

Why Clients Enjoy Working With Me

• Reliable and detail-oriented
• Strong written communication skills
• Organized and dependable
• Able to work independently with minimal supervision
• Quick learner who adapts easily to new tools and processes
• Committed to providing excellent customer experiences

I'm available for both short-term and long-term projects, and I'm happy to complete a paid trial so you can evaluate my work with confidence.

If you're looking for a reliable Shopify Customer Support Virtual Assistant who can provide excellent customer service, keep your store organized, and support your day-to-day operations, I'd love the opportunity to help your business succeed. Let's connect!