Raziel
Customer Support and Quality Assurance Professional – Shopify & Telco
Verified
Overview
Looking for full-time work (8 hours/day)
at $4.73/hour ($909.09/month)
High school diploma
Last Active
June 26th, 2026 (yesterday)
Member Since
December 27th, 2025
Profile Description
Dedicated and versatile eCommerce Specialist with strong hands-on experience in Shopify store management assisting merchants with store setup, product management, theme customization, and customer support. Previously worked as a Customer Support and Technical Agent in the telecommunications industry, with advanced troubleshooting skills, multi-channel communication expertise, and a customer-first mindset.
Known for being detail-oriented and solution-driven, I thrive in fast-paced environments and excel at resolving complex issues while maintaining high customer satisfaction. Highly motivated to expand knowledge in all aspects of eCommerce — from analytics and marketing integrations to enhancing user experience and driving conversion rates.
Committed to delivering exceptional support and tailored solutions, while continuously learning and growing within the Shopify ecosystem and beyond.A dedicated and detail-oriented eCommerce specialist with hands-on experience in Shopify, assisting merchants with store setup, product management, theme customization, and customer support. Highly motivated to expand knowledge in all aspects of eCommerce, from analytics and marketing integrations to improving user experience and conversion rates. Committed to delivering exceptional support and solutions while continuously learning and growing within the Shopify ecosystem.
Top Skills
E-Commerce » Shopify
Experience: 2 - 5 years
Results-driven eCommerce & Customer Support Specialist with extensive experience in troubleshooting website and store issues for Shopify merchants, including theme customization, product management, and technical problem resolution. Skilled in business coaching, guiding merchants to optimize their stores, drive traffic, and increase sales through tailored strategies. Highly experienced in group discussions, mentoring, and training new hires to deliver exceptional customer support and exceed performance standards. Proven ability to go above and beyond for merchants by combining technical expertise with a customer-first mindset. Previously served as a Quality Assurance Analyst, auditing tickets to ensure compliance with policies and service excellence. Known for being detail-oriented, adaptable, and committed to continuous learning, with a strong track record of improving customer satisfaction and operational efficiency.
Customer Support » Email Support
Experience: 1 - 2 years
Results-driven eCommerce & Customer Support Specialist with extensive experience in troubleshooting website and store issues for Shopify merchants, including theme customization, product management, and technical problem resolution. Skilled in business coaching, guiding merchants to optimize their stores, drive traffic, and increase sales through tailored strategies.
Office and Administration » Quality Assurance
Experience: 6 months - 1 year
Other Skills
Customer Support » Chat Support
Experience: 6 months - 1 year
Results-driven eCommerce & Customer Support Specialist with extensive experience in troubleshooting website and store issues for Shopify merchants, including theme customization, product management, and technical problem resolution. Skilled in business coaching, guiding merchants to optimize their stores, drive traffic, and increase sales through tailored strategies.
Customer Support » Phone Support
Experience: 1 - 2 years
Provided front-line assistance to customers by addressing phone-related technical issues, including connectivity problems, device troubleshooting, account setup, and service activation. Skilled in diagnosing and resolving complex technical concerns while maintaining clear communication and ensuring customer satisfaction.
Basic Information
- Age
- 24
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Mandaue City, Cebu
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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