Tier ll Customer Service Representative

With 2 years of experience in e-commerce logistics management, I oversee order processing, monitor shipment statuses, and coordinate with courier partners to resolve delivery delays. I manage return tracking, process refunds for lost or successfully returned orders, and liaise with warehouse teams to verify stock availability for customer exchange requests.

As a Quality Control personnel, I have experience identifying and documenting defective products, as well as flagging damaged items received by clients to ensure quality standards are met and issues are promptly addressed.

I handle a wide range of customer concerns, from transactional to complex cases, while ensuring strict adherence to company policies. I am committed to delivering a positive customer experience and performing effective service recovery when necessary.