Overview

Looking for full-time work (8 hours/day)

at $3.65/hour ($705.60/month)

Associates degree

Last Active

July 2nd, 2026 (14 days ago)

Member Since

December 10th, 2025

Profile Description

I am an experienced Customer Service Representative and Chat Support Agent with a strong background in Fraud Prevention, bringing over 7 years of expertise in delivering exceptional customer care across both voice and chat channels. I specialize in resolving customer concerns promptly, professionally, and with genuine empathy. My commitment to clear communication, active listening, and solution-driven support has consistently helped me achieve high satisfaction ratings and exceed performance targets.I take pride in maintaining accuracy and composure even in fast-paced or challenging situations. Ensuring that every customer feels valued and understood. I consistently deliver service that reflects integrity, patience, and a high level of professionalism. I have 8 mons experience being an appointment setter where I have handled appointment setting tasks where I managed daily outbound calls, qualified leads, and matched their availability with the client’s schedule. I am familiar with CRM tools and can confidently handle communication through phone, email, and chat to ensure the sales team has a steady flow of scheduled meetings. I also have 4 years and 4 months of experience as a Fraud Detection Agent, where I quickly identified and stopped high-risk transactions, secured compromised accounts, and protected customers’ financial information. This role strengthened my skills in risk assessment, attention to detail, and proactive decision-making ultimately ensuring client trust and safety. In addition, my experience as a Travel Consultant allowed me to help customers find affordable and reliable flights, hotels, and car rentals. This role enhanced my customer-focused approach, strengthened my patience, and deepened my ability to understand traveler preferences whether for leisure or business. Overall, I am a versatile professional with strong customer service experience, problem-solving skills, and the ability to work effectively under pressure while maintaining exceptional service quality.



KEY STRENGTHS:

- Customer Service & Chat Support – Over 7 years of experience providing exceptional support through phone, email, and chat with strong communication, empathy, and problem-solving skills.
- Appointment Setting & CRM Management – Experienced in lead qualification, scheduling appointments, and managing CRM systems efficiently.
- Technical Proficiency – Skilled in navigating multiple platforms, CRM tools, fraud monitoring systems, and booking software.
- Fraud Detection & Risk Management – Experienced in identifying suspicious activities, preventing fraud, and protecting customer accounts with accuracy and attention to detail.
- Travel Booking & Coordination – Knowledgeable in arranging cost-effective flights, hotels, and car rentals based on client needs.
- Organization & Time Management – Able to prioritize tasks, manage multiple responsibilities, and consistently meet deadlines in fast-paced environments.
- Team Collaboration – Works effectively with cross-functional teams while maintaining professionalism and contributing to shared goals.