Patient Care Coordinator|Appointment Setter|Email, Chat & Voice

Customer Support Specialist providing professional, empathetic chat and email support aligned with brand voice and customer satisfaction. Experienced in inbox management, live chat, issue resolution, escalations, and CRM documentation, with a calm, detail-oriented approach and fast, high-quality responses.

E-commerce Support Specialist experienced in managing the full customer journey—from order processing to post-purchase support. Skilled in handling order updates, shipping inquiries, returns and refunds, platform-based customer messaging (Shopee, Facebook, TikTok), and issue resolution, with hands-on experience in both retail programs and running an online business.

Team Lead with experience managing a 17-member content moderation team, setting performance goals, providing coaching and feedback, and maintaining quality standards. Proven in driving engagement, attendance, and performance through effective leadership and recognition initiatives.

Voice Support Specialist with extensive experience in healthcare and customer service, providing HIPAA-aware inbound and outbound support. Skilled in member inquiries, appointments, billing concerns, escalations, and accurate documentation, with a clear, empathetic, and solutions-focused communication style.

Responsible for outbound patient outreach for telehealth consultations, assisting Medicaid patients with eligibility verification and appointment coordination with licensed physicians. Conducted patient intake, gathered medical concerns related to pain and skin conditions, and facilitated warm transfers to healthcare providers. Ensured accurate patient information, maintained compliance with healthcare communication protocols, and provided compassionate patient support throughout the consultation process.