Janiela
Customer Service | Ecommerce| Virtual assistant | Canva PRO
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.99/hour ($960.00/month)
Associates degree
Last Active
June 24th, 2026 (2 days ago)
Member Since
December 1st, 2025
Profile Description
If you are looking for someone who can manage your daily admin tasks and take care of your customers so that you will have a smooth business operation, these are the areas where I thrive most.
4+ years in Customer service (Chat,
Undergraduate of Bachelor of Science in Nursing (that’s why PATIENCE and COMPASSION are my biggest LIFE SKILLS)
Here is how I can contribute to your BUSINESS :
Customer support
- I specialize in delivering exceptional customer service through chat (live/asynchronous),
Upsell
- I specialize pitching value to the customers by asking questions and creating a NEED.
Virtual Assistant Task
- I will help you with admin tasks such as inbox management, calendar/task management. I can also learn the systems you are using quickly.
Team management
- I will oversee your customer service operation, compliance, ensure KPIs are being targeted, one-on-one coaching to improve and maintain performance, and deliverables.
Canva editing
- I will leverage my knowledge and skills to help you with your eCommerce business to create engaging banners, logos, social media graphics and creative advertisements.
I AM
- TECH SAVVY
- FAST LEARNER
- DETAIL ORIENTED
- ADAPTABLE
HIRE ME so I can commit to help you with :
- Customer service
- Professional
- Team management
- Data Entry and Admin support
- Marketing
- Graphic Design
- Photo Editing
I have strong fibr internet connection and a ryzen 5 laptop with monitor extension to support my online job.
Sounds like someone you need?
Feel free to reach me here so we can discuss more.
Let's work together so I can help you behind the scenes!
Top Skills
Customer Support » Email Support
Experience: 6 months - 1 year
Experienced Email Support Specialist with a strong background in handling customer inquiries related to orders, shipping concerns, and escalations. Skilled in accurately reviewing and categorizing emails and efficiently routing cases to the appropriate departments to ensure timely resolution.
Customer Support » Chat Support
Experience: 2 - 5 years
Experienced Chat Support Agent with a background in handling customer inquiries for an online shopping application and a telecommunications account. Skilled in resolving order-related concerns, billing inquiries, account issues, and technical troubleshooting through live chat. Known for delivering timely, accurate, and customer-focused support while maintaining high satisfaction and quality standards.
Customer Support » Phone Support
Experience: Less than 6 months
Experienced in assisting customers over the phone about their bills, orders, disputes, and also adding value to their accounts by letting them know about ongoing promotions and closing a sale.
Other Skills
Marketing » Social Media Management » Social Media Marketing
Experience: 1 - 2 years
I was a co-owner of a small thrift and food store online for 2 years, where I managed orders, customer inquiries, shipping, and delivery: content editing, posters, and post scheduling. I used tools such as Instagram, Facebook/Facebook marketplace, Meta business suite, Carousel, Tiktok and Canva.
Design » Graphic Design » Canva
Experience: 6 months - 1 year
Starting in March this year, I collaborated with Bili Language Academy in creating creative and engaging learning materials with gamification for Chinese kids who are being taught online. I use Canva and PowerPoint tools.
Office and Administration » Team Leadership
Experience: 2 - 5 years
Experienced Team Leader with a proven track record of guiding and motivating support teams to deliver high-quality customer service. Skilled in managing daily operations, monitoring team performance, conducting coaching sessions, and ensuring adherence to company policies and service level agreements. Adept at handling escalations, improving workflows, and fostering a positive, collaborative team environment to drive productivity and customer satisfaction.
Basic Information
- Age
- 25
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Caloocan, Metro Manila
- Tests Taken
- DISC
- Dominance: 21%
- Influence: 16%
- Steadiness: 42%
- Compliance: 21%
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.