Administrative Assistant | Customer Support

• Provided excellent customer support via phone, email, and chat, maintaining accurate client records in CRM systems. • Facilitated reporting, task tracking, and cross-team coordination to meet KPIs and deadlines. • Executed administrative operations, including document organization, client communication, and handling inbound and outbound calls.

• Managed CRM data accuracy, organized daily task assignments, and maintained operational records. • Coordinated schedules, reports, and administrative tasks to ensure a smooth workflow. • Executed administrative operations, including document organization, client communication, and handling inbound and outbound calls.

• Led a team of 8+ Customer Service Representatives, improving response time by 20% while maintaining high client satisfaction. • Managed CRM data accuracy, organized daily task assignments, and maintained operational records. • Coordinated schedules, reports, and administrative tasks to ensure a smooth workflow. • Trained and coached team members, boosting overall efficiency by 15%. • Resolved escalated client issues and inquiries, delivering effective solutions and professional guidance.

Handled customer emails using support inboxes and helpdesk tools. Responded to inquiries, followed SOPs and templates, updated customer records, escalated important issues, and maintained timely communication.

Managed customer conversations through chat and support platforms. Assisted with order-related concerns, tracking updates, product questions, refunds, and issue resolution while keeping a calm and professional tone.

Reviewed Shopify customer and order details, checked order status, verified customer information, assisted with tracking updates, and supported order-related inquiries in an ecommerce environment.

• Provided excellent customer support via phone, email, and chat, maintaining accurate client records in CRM systems. • Managed CRM data accuracy, organized daily task assignments, and maintained operational records.

Supported ecommerce customers with order status, shipping updates, refunds, returns, product questions, tracking concerns, and general support issues. Experienced in using Shopify, Richpanel, Slack, Zendesk, and Gmail.