CSR | Technical Support| VA - Appointment setter

I have experience providing technical support by assisting customers with device troubleshooting, billing concerns, account updates, phone upgrades, and service-related issues. In my previous customer service roles, I helped customers resolve technical concerns efficiently through phone, chat, and email support while ensuring excellent customer satisfaction.

I can say that phone support is my preferred way of communication because it allows me to connect with customers more effectively, understand their concerns clearly, and provide faster and more personalized solutions. I am comfortable handling calls, building rapport with customers, and maintaining professionalism even in challenging situations.

Strong problem-solving skills with experience resolving customer concerns, troubleshooting issues, and providing efficient solutions in fast-paced customer service environment experience in 4 years in this industry.

I also have 1 year of experience in Techmahindra as email support agent handling customer inquiry about their online order. Such as tracking order, placing, returning and replacement.

I have 1 year of experience in Techmahindra as Chat support agent handling customer inquiry about their online order. Such as tracking order, placing, returning and replacement.