E-Commerce Customer Support Specialist & Operations (Kustomer, Shopify) | Email

Overview

Looking for full-time work (8 hours/day)

at $2.63/hour ($509.09/month)

Bachelors degree

Last Active

July 5th, 2026 (4 days ago)

Member Since

November 16th, 2025

Profile Description

I help e-commerce and DTC brands deliver fast, accurate, and well-organized customer support — the kind that runs smoothly behind the scenes, not just the replies customers see.

I have 1+ year of non-voice remote experience supporting SKIMS, a high-volume international retail brand, through Awesome CX. In that role, I managed 100+ daily written interactions across email and CRM platforms — handling order issues, refunds, returns, exchanges, and product inquiries, while keeping case records clean and consistent in Kustomer CRM and Shopify. I'm comfortable owning the full lifecycle of a case: tracking it, documenting it accurately, and following through until it's resolved, all without close supervision.

I was awarded Best Agent 2024–2025 and the QA Excellence Badge for consistently high quality scores with zero major escalations throughout my tenure. That track record reflects how I work: reliably, carefully, and with full ownership of every case.
What I can do for you:

— Email-based customer support
— Order tracking, refunds, returns, and exchanges
— Case management and CRM documentation (Kustomer, Shopify)
— Maintaining clean, organized records across high case volumes
— Process consistency — following SOPs and keeping quality steady at scale
— De-escalating frustrated customers with empathy and clear communication

I am available full-time, Monday to Friday, Philippine Standard Time (UTC+8). I work best in async, non-voice setups with clear processes and defined ownership. I am a long-term hire — not a gig worker — and I take the work seriously.

If you need someone dependable to support your customers and keep your operations clean behind the scenes, let's talk!