Josemari

Support Operations Professional — Ecommerce and Travel

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Overview

Looking for full-time work (8 hours/day)

at $4.89/hour ($945.25/month)

Associates degree

Last Active

July 4th, 2026 (5 days ago)

Member Since

November 14th, 2025

Profile Description

Efficient Customer Support & Operations Specialist with strong experience in travel services, e-commerce, and B2B financial coordination. Skilled in managing email and chat support for refunds, cancellations, compensation requests, billing issues, and account recovery. Proficient in Freshdesk, Zendesk, Slack, Google Sheets, and various CRM tools, ensuring streamlined workflows and accurate case handling. Known for fast turnaround, detail-oriented execution, and a proactive approach that delivers smooth, secure, and high-quality customer experiences in fast-paced digital environments.

Top Skills

Experience: 1 - 2 years

Proficient in using Freshdesk, Zendesk, Slack, Google Sheets, and other CRM systems for ticket management, workflow tracking, reporting, and collaboration in fast-paced support environments.

Background in supporting travel-booking platforms and digital service providers. Skilled in navigating booking tools, resolving itinerary issues, coordinating with internal teams, and ensuring a seamless customer journey.

Experience: 2 - 5 years

Over 3 years of experience handling high-volume email and chat inquiries for travel, e-commerce, and social media platforms. Skilled in issue resolution, customer communication, and delivering fast, accurate solutions.

Other Skills

Basic Information

Age
23
Gender
Male
Website
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Address
QUEZON CITY, METRO MANILA
Tests Taken
None
Government ID
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