Customer Support & Operations VA | 5+ Years Corporate Experience | SLA-Driven |

Provided professional email support to customers by responding to inquiries, complaints, and service requests in a timely and empathetic manner. Handled concerns related to billing, account management, technical issues, and general inquiries, ensuring accurate resolution and customer satisfaction. Documented interactions and updated customer records using CRM systems such as Zendesk, Salesforce, and HubSpot while following SOPs and quality standards. Maintained clear written communication, proper grammar, and brand tone while managing multiple email tickets and meeting response-time SLAs.

Provided real-time chat support to customers, resolving inquiries efficiently while maintaining a friendly, professional, and brand-aligned tone. Assisted customers with account questions, billing concerns, order status, and basic technical issues, ensuring quick resolution and high satisfaction. Managed multiple chat conversations simultaneously while meeting response time and quality KPIs. Accurately logged chat interactions, updated customer records, and escalated complex issues using CRM and ticketing systems such as Zendesk, Salesforce, and HubSpot. Followed SOPs, QA guidelines, and data privacy standards while delivering consistent customer support.

Provide professional support via email, live chat, and messaging platforms. Skilled in resolving inquiries, managing accounts, troubleshooting issues, and maintaining accurate records in CRM systems while ensuring high customer satisfaction.

Proactively manage client accounts, streamline administrative processes, and ensure accurate record-keeping. Coordinate tasks, track performance, and build strong client relationships while delivering timely solutions and maintaining high operational efficiency.