Customer Support Specialist | 10+ Years | Zendesk Expert

Overview

Looking for full-time work (8 hours/day)

at $5.18/hour ($1,000.00/month)

Associates degree

Last Active

July 15th, 2026 (6 days ago)

Member Since

October 5th, 2025

Profile Description

Before you leave my profile, give me 30 seconds to change your mind.
I know you're probably tired of reading profiles that all sound the same.
"I'm hardworking."
"I'm a fast learner."
"I'm detail-oriented."
You've probably read those lines dozens of times today.
So instead of asking you to hire me, let me show you why I might be the Virtual Assistant you've been looking for.
Hi! I'm Ralph, a Customer Support Specialist who's passionate about helping business owners save time, stay organized, and focus on growing their business.
I understand that hiring a Virtual Assistant isn't just about finding someone to complete tasks. You're trusting someone with your business, your time, and your vision. That's a responsibility I don't take lightly.

Here's how I can help you:
> Email & Calendar Management
> Administrative Support
> Customer and Technical Support
> Data Entry and Other Administrative Tasks

Tools I'm familiar with:
• Google Workspace
• Microsoft Office
• Asana
• GoHighLevel
• Zendesk
• Slack
• Zoom
• Google Meet

Here's what you can expect fro ---------- :
>Clear and professional communication
>Strong attention to detail
>A fast learner who adapts quickly
>Someone who takes initiative instead of waiting for instructions
>A Virtual Assistant who genuinely cares about helping your business succeed

Recently completed hands-on Freight Virtual Assistant training focused on LTL and Volume LTL quoting, shipment tracking, freight class identification, and carrier coordination using FedEx Freight, Estes, Old Dominion, TForce, ArcBest, and GlobalTranz platforms.

Experienced in:
• Track & Trace operations
• LTL and Volume LTL quoting
• Zendesk ticket management
• Email and inbox support
• Workflow coordination
• Escalation handling
• Operations reporting
• Team leadership and process improvement

Completed 100+ practice shipment quotes and tracking exercises using real carrier platforms and freight workflows.

Comfortable working US EST and PST hours. Fast learner, detail-oriented, and experienced in handling time-sensitive operations in high-pressure environments.

I believe the best Virtual Assistants don't just finish tasks. They solve problems, communicate proactively, and become someone their clients can rely on every day.
If you're looking for someone who's committed to building a long-term partnership and making your work easier, I'd love the opportunity to be part of your team.
Thank you for giving me those 30 seconds.
I hope I gave you a reason to stop scrolling.