Social Media Manager

OJT – E-Commerce Department, Secosana Completed 600 hours of on-the-job training in the E-Commerce Department, supporting operations across TikTok, Shopee, and Lazada platforms. Responsibilities included checking and processing customer orders, monitoring inventory status, and ensuring accurate documentation. Gained hands-on experience in online store management, order fulfillment, and e-commerce operations while assisting the team in maintaining smooth daily business processes.

Customer Service Representative 1 year and 8 months of experience in the BPO industry handling customer inquiries, concerns, and requests through voice and non-voice support. Provided excellent service by resolving issues, assisting with account information, and ensuring customer satisfaction while meeting performance metrics. Developed strong communication, problem-solving, and multitasking skills in a fast-paced environment.

Provided administrative and clerical support, including preparing and organizing documents, maintaining records, and handling correspondence. Assisted in scheduling, inventory monitoring, and data entry to ensure smooth office operations. Developed strong organizational skills, attention to detail, and the ability to multitask effectively in a professional environment.