E-commerce Customer Support Specialist | Tech Support & Account Management Exper

Overview

Looking for full-time work (8 hours/day)

at $3.64/hour ($704.00/month)

Bachelors degree

Last Active

June 29th, 2026 (26 days ago)

Member Since

September 24th, 2025

Profile Description

Looking for a reliable, highly-trained professional to protect your customer retention and streamline your store operations?

I bring a strong background in corporate Technical Support and Customer Service, having successfully supported enterprise-level Western companies including Intuit (QuickBooks) and Premera Blue Cross. I specialize in turning complex, frustrated customer issues into positive experiences, managing data with high attention to detail, and quickly master proprietary software systems.

While I have a corporate foundation, I am fully equipped to handle day-to-day E-commerce operations and Customer Support.

Here is how I can support your business:
• Customer & Technical Support: Email ticketing, live chat, handling complex client billing/account concerns, and maintaining high CSAT (Customer Satisfaction) scores.
• E-commerce Operations: Order fulfillment, accurate product listings, inventory tracking, and managing customer inquiries regarding shipping or returns.
• Administrative & Sales Support: Email/Inbox management, CRM updates, data entry, and proactive appointment setting/lead generation.

Technical Proficiencies:
• Support/CRM: QuickBooks environments, internal ticketing systems, CRM tools
• Productivity: Advanced MS Excel, Google Workspace, PDF Editing, Zoom, Slack, ClickUp

Clients count on me for my strong English communication skills, my problem-solving mindset, and my commitment to data accuracy. I operate on reliable fiber internet with a backup power setup, allowing me to support your business seamlessly and autonomously.