Customer Experience & Operations Specialist | E-commerce & Logistics Support | T

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Overview

Looking for full-time work (8 hours/day)

at $5.78/hour ($1,120.00/month)

Bachelors degree

Last Active

July 22nd, 2026 (today)

Member Since

September 15th, 2025

Profile Description

I help eCommerce businesses deliver fast, accurate, and reliable customer support—even at high volumes.

With 5+ years of experience in Amazon operations and logistics support, I’ve handled 80–100+ daily customer emails while maintaining 95%+ SLA and quality scores. I specialize in order tracking, returns, refunds, and issue resolution, ensuring customers get clear answers the first time.

In my previous roles, I improved first-contact resolution by 15%+, reduced escalations by up to 20%, and maintained 98–100% accuracy in returns and reimbursements. I’ve also trained and onboarded new tea ---------- mbers, helping improve team productivity and performance.

Tools I use daily: Zendesk, Google Workspace, Slack, ClickUp, Notion, ChatGPT

If you need someone reliable who can manage support efficiently with minimal supervision, I’m ready to help your business grow.

Top Skills

Customer Support » Email Support

Experience: 6 months - 1 year

Managed 80–100+ daily emails (order tracking, delivery, returns). Maintained 95%+ SLA adherence. Reduced escalations by 15–20% through coordination with operations teams. Decreased repeat inquiries by ~20% through clearer responses.

Customer Support » Ecommerce » Amazon

Experience: 2 - 5 years

Handled 100+ daily customer interactions across multiple lines of business. Maintained 95%+ quality and productivity scores. Improved first-contact resolution by 15%+, reducing repeat inquiries. Processed returns and reimbursements with accuracy of 98–100%.

Coaching » Training and Development

Experience: 2 - 5 years

Trained and onboarded 10–20+ hires per batch. Improved ramp-up speed by 30%. Coached team members to improve KPIs and quality scores. Created reports for performance tracking and process improvements.

Other Skills

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 138: DISC
Dominance: 35
Influence: 40
Steadiness: 20
Compliance: 5: English
C2(Advanced/Mastery)