ECommerce Operations & Customer Experience Assistant | Shopify Store Support

Experienced in handling high-volume customer support using ticketing systems such as Zendesk, including ticket triaging, issue resolution, escalation management, and CRM documentation.

Experienced in managing high-volume support inboxes, responding to customer and supplier inquiries, and maintaining organized communication workflows while meeting strict SLA response times.

Experienced in providing customer support for ecommerce and logistics accounts, handling inquiries, resolving order and delivery issues, and maintaining organized CRM documentation.

Experienced in using Zoho CRM to document customer inquiries, track cases, manage ticket updates, and maintain accurate customer records.

I optimize ecommerce product listings by improving product titles, descriptions, images, and variant structures so customers can easily understand the product and complete purchases.

I have experience working with Shopify stores by structuring product listings, organizing product variants, and implementing SKU systems for catalog management. I understand how product data, collections, and store structure support both backend operations and customer experience.

I create and organize product listings for Shopify stores, including product titles, descriptions, variants, images, and size charts. I focus on structuring product pages so customers can easily understand the product and complete purchases.

I organize product and variant data using structured SKU systems and inventory sheets to support accurate product uploads and stock tracking for ecommerce stores.

Experienced in organizing and entering product and customer data using spreadsheets and CRM systems to maintain accurate records for ecommerce operations.

Experienced in supporting ecommerce order workflows by handling order inquiries, tracking deliveries, and assisting with issue resolution through structured support processes.