I help e-commerce businesses and growing teams deliver fast, reliable customer support while keeping daily administrative tasks organized and on track. With over two years of experience in customer service and administrative support, I handle customer inquiries, order management, refunds, reimbursements,
I'm experienced with Gorgias, HubSpot CRM, Shopify, Google Workspace, Microsoft 365, Asana, Calendly, Canva, Adobe Express, Figma (basic), ChatGPT, Xero, and SAP (basic). I also have experience managing Shopify product listings, processing invoices, coordinating with clients and suppliers, maintaining records, and supporting daily business operations.
I am available for full-time or part-time work. My regular schedule is 8:00 AM to 5:00 PM Philippine Time (PHT, UTC+8), and I am also available for night shifts to support US, UK, or Australian clients. I am open to long-term remote opportunities where I can grow with one company and become a dependable member of the team.
I take pride in being organized, responsive, and easy to work with. I communicate clearly, pay close attention to details, and consistently follow through on tasks. My goal is to provide dependable support that helps clients save time, improve customer satisfaction, and keep their operations running smoothly.
Experience: 1 - 2 years
Provide prompt, professional, and empathetic email support by resolving customer inquiries, order issues, refunds, returns, and shipping concerns while maintaining a positive customer experience.
Experience: 2 - 5 years
Provide reliable administrative assistance through email and inbox management, document organization, scheduling, and record keeping.
Experience: 6 months - 1 year
Handle customer tickets efficiently through Gorgias by tracking cases, responding to inquiries, and ensuring timely issue resolution.
Experience: 6 months - 1 year
Manage customer interactions, update records, monitor support cases, and maintain organized customer data using HubSpot CRM.
Experience: 6 months - 1 year
Manage customer orders, process updates, handle cancellations, verify order information, and maintain accurate product listings using Shopify.
Experience: 1 - 2 years
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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