Customer Experience Specialist

Overview

Looking for part-time work (4 hours/day)

at $4.98/hour ($480.00/month)

Bachelors degree

Last Active

July 5th, 2026 (5 days ago)

Member Since

August 27th, 2025

Profile Description

A highly adaptable and results-driven Product Support Specialist with a strong foundation in technical support, training delivery, software testing, and client relationship management. With a proven track record across global organizations such as Thomson Reuters, Quantrics, and Convergys, Aries brings a unique blend of technical expertise, leadership capability, and customer-centric service.
Known for being a reliable team player and emerging leader, Aries has consistently stepped up to lead initiatives, coach peers, and ensure operational excellence. As a Team SME and Product Consultant, Aries has demonstrated a deep understanding of Practice Management software, SQL troubleshooting, and escalation handling through platforms like Azure DevOps and Salesforce.
Aries is passionate about continuous improvement, both in systems and people. Whether it's co-leading training sessions, mentoring tea ---------- mbers, or refining support processes, Aries is committed to creating efficient, engaging, and impactful experiences for both clients and colleagues.
With certifications in Team and Business Leadership from McKinsey Academy, and a background in education and business administration, Aries combines strategic thinking with empathy—making him a well-rounded professional who thrives in dynamic, fast-paced environments.
Core Skills & Strengths
Technical Support & Troubleshooting (SQL Server, CRM, POS, network systems)
Training & Facilitation (curriculum development, lesson planning, coaching)
Software Testing & Escalation Management (Azure DevOps, Salesforce)
Leadership & Team Coordination (Team SME, coaching, reporting)
Client Relationship Management (B2B support, customer satisfaction)
Project & Financial Oversight (Practice Management operations)
Communication & Collaboration (cross-functional teamwork, stakeholder reporting)
How Am I known
"A dependable and proactive professional who leads with empathy, solves problems with precision, and uplifts teams through knowledge-sharing and collaboration. Someone who not only gets the job done—but makes the process better for everyone involved."