Customer support via chats and emails, Content moderation (Social media)

- Processed and reviewed 50–70 customer warranty claims and sensitive documents daily with strong accuracy and compliance standards. - Maintained high customer satisfaction while resolving inquiries related to logistics, account concerns, warranty claims, and product support. - Coordinated with internal teams to improve organization of customer records and streamline warranty claim handling processes. - Managed escalated customer cases while maintaining professionalism, documentation accuracy, and timely follow-ups. - Supported multiple product lines including automotive, apparel, and digital music services in high-volume support environments. Tools: Salesforce, Zendesk, Google Workspace, Slack, Notion

- Processed and reviewed 50–70 customer warranty claims and sensitive documents daily with strong accuracy and compliance standards. - Maintained high customer satisfaction while resolving inquiries related to logistics, account concerns, warranty claims, and product support. - Coordinated with internal teams to improve organization of customer records and streamline warranty claim handling processes. - Managed escalated customer cases while maintaining professionalism, documentation accuracy, and timely follow-ups. - Supported multiple product lines including automotive, apparel, and digital music services in high-volume support environments. Tools: Salesforce, Zendesk, Google Workspace, Slack, Notion

- Reviewed and moderated 800–1,200+ pieces of user-generated content weekly to ensure compliance with platform policies, Trust & Safety standards, and community guidelines. - Maintained 95%+ quality accuracy scores while handling high-risk moderation decisions and escalated content reviews. - Collaborated with Learning Experience and policy teams to improve moderation guidelines for emerging AI-generated content and edge-case reviews. - Managed 60–80 customer account inquiries daily for finance platform users while meeting SLA and resolution targets. - Reduced repeat escalations by improving documentation accuracy and identifying recurring policy interpretation issues. Tools: Salesforce, Zendesk, Slack, SRT

- Edited 200+ long-form and short-form videos for podcasts, YouTube channels, commercials, and social media platforms. - Produced high-volume content under tight deadlines while maintaining strong visual quality, pacing, and audience engagement. - Collaborated with creators and clients to optimize content for retention, watch time, and platform-specific performance. - Managed complete post-production workflows including motion graphics, audio cleanup, color correction, and final delivery. - Consistently delivered projects within deadlines while balancing multiple active clients and revision requests. Tools: Adobe Premiere Pro, Photoshop, DaVinci Resolve, Vegas Pro, Canva, CapCut

- Developed customer retention strategies based on complaint analysis, behavioral trends, and customer feedback. - Improved client retention and renewal conversations by identifying customer pain points and offering tailored solutions. - Managed follow-ups and customer communication workflows while maintaining organized reporting and account tracking. - Identified recurring service issues and provided actionable recommendations to - improve customer satisfaction and reduce churn. - Supported multiple customer accounts simultaneously while maintaining response efficiency and communication quality. Tools: Slack, Hubstaff, Google Workspace, Notion