Data Management Customer Service/sales/ technical Representative.Personal virtual

As a Customer Service Representative at BPO Company, I served as the first point of contact for customers, providing assistance via phone, email, and live chat. My primary responsibility was to resolve customer inquiries, complaints, and technical issues in a timely and professional manner, while maintaining a high level of customer satisfaction. I consistently handled 60+ interactions per day, balancing efficiency with empathy. I developed strong communication and problem-solving skills, and became skilled at de-escalating challenging situations while maintaining a positive company image. In this role, I: Resolved customer issues with an average first-contact resolution rate of 85%. Maintained a 95%+ customer satisfaction score over a 12-month period. Used CRM software (e.g., Salesforce, Zendesk) to log and track customer interactions, ensuring accurate and up-to-date records. Collaborated with technical and billing departments to ensure swift resolution of complex cases. Participated in monthly training sessions to stay updated on new products, policies, and customer service best practices. This role taught me how to work under pressure, manage multiple priorities, and communicate clearly and respectfully with people from diverse backgrounds.

In-House Medical Billing Specialist | Remote I am an experienced In-House Medical Billing Specialist providing end-to-end billing support for healthcare practices. I help clinics maintain accurate revenue cycles by ensuring timely claims processing, payment posting, and insurance follow-ups—while remaining fully HIPAA-compliant. Key Responsibilities: In-house medical billing and payment posting Insurance verification (eligibility, benefits, copays, deductibles) Claims submission, tracking, and follow-ups Denial management and resolution Coordination with insurance providers and internal teams Accurate documentation and data entry in EHR/EMR systems Maintaining patient confidentiality and HIPAA compliance Skills & Tools: Medical billing & revenue cycle management Insurance portals and clearinghouses EHR/EMR navigation (e.g., ICANotes or similar systems) Strong attention to detail and organizational skills Excellent written and verbal communication Work Setup: Remote / Home-based Able to support US healthcare providers Committed to long-term, stable engagement I bring reliability, accuracy, and clear communication to every billing task, helping healthcare providers reduce claim rejections and improve cash flow.

As a Customer Service Representative at BPO Company, I served as the first point of contact for customers, providing assistance via phone, email, and live chat. My primary responsibility was to resolve customer inquiries, complaints, and technical issues in a timely and professional manner, while maintaining a high level of customer satisfaction. I consistently handled 60+ interactions per day, balancing efficiency with empathy. I developed strong communication and problem-solving skills, and became skilled at de-escalating challenging situations while maintaining a positive company image. In this role, I: Resolved customer issues with an average first-contact resolution rate of 85%. Maintained a 95%+ customer satisfaction score over a 12-month period. Used CRM software (e.g., Salesforce, Zendesk) to log and track customer interactions, ensuring accurate and up-to-date records. Collaborated with technical and billing departments to ensure swift resolution of complex cases. Participated in monthly training sessions to stay updated on new products, policies, and customer service best practices. This role taught me how to work under pressure, manage multiple priorities, and communicate clearly and respectfully with people from diverse backgrounds.

As a Healthcare Insurance Advocate, I served as a key point of contact for members navigating their health insurance plans, benefits, claims, and coverage issues. My role focused on providing clear, accurate, and compassionate support to patients and policyholders, ensuring they understood their healthcare options and rights. I communicated daily with members via phone, email, and chat, addressing a wide range of concerns—from eligibility and billing questions to resolving denied claims and assisting with prior authorizations. I worked closely with providers, billing departments, and internal teams to advocate for timely and fair resolutions. Key responsibilities and accomplishments: Educated members on plan benefits, including deductibles, co-pays, in-network providers, and coverage details. Resolved an average of 50+ member inquiries per day with a 92% customer satisfaction rating. Investigated and appealed denied claims on behalf of members, leading to successful reversals in over 60% of cases. Assisted with enrollment processes during open enrollment and special enrollment periods. Maintained accurate documentation in compliance with HIPAA and company policies using CRM tools like Salesforce and Avaya. This role strengthened my ability to explain complex insurance information in simple terms, handle sensitive situations with empathy, and remain detail-oriented in a fast-paced, compliance-driven environment.

Successfully promoted and sold company products/services to new and existing clients, consistently meeting and exceeding monthly sales targets. Built and maintained strong relationships with customers to ensure high levels of satisfaction and repeat business. Conducted product presentations, demonstrations, and negotiations to close deals and increase market share. Identified customer needs and provided appropriate solutions, leading to improved client retention and revenue growth. Collaborated with the marketing and customer service teams to implement effective sales strategies and promotional campaigns. Monitored market trends and competitor activities to identify new business opportunities. Maintained accurate records of sales activities, client interactions, and transactions using CRM tools.