Customer Service | Email and Chat Support | 4 years of experience

I have experience using Zendesk for email and chat support, where I manage tickets, respond to customer inquiries, and track issues efficiently. I’m skilled at navigating the platform, organizing conversations, and ensuring timely resolution while maintaining excellent customer service.

With experience in chat support where I handle multiple conversations, provide accurate information, and resolve customer concerns in a professional and timely manner. I’m detail-oriented, patient, and focused on delivering excellent customer service.

Proficient in Google Workspace (Docs, Sheets, Slides, Drive, Gmail, and Calendar) with skills in document creation, data management, file organization, and real-time collaboration to support efficient workflows.

I have strong communication and organizational skills, with experience in email support where I handle inquiries, resolve concerns, and provide clear and professional responses. I’m detail-oriented, adaptable, and committed to delivering accurate and timely support.

Proficient in Microsoft Excel with skills in data entry, formatting, creating spreadsheets, and using basic formulas to organize and analyze information accurately.

I have strong skills in customer support, with experience handling inquiries through email and chat. I focus on providing clear, timely, and professional assistance, ensuring customer satisfaction while resolving concerns effectively. I am patient, detail-oriented, and committed to delivering excellent service.

Experienced in back office support, handling administrative tasks such as data entry, record management, email handling, and documentation to ensure smooth business operations.

Skilled in using Canva to create simple and professional graphics, social media posts, presentations, and marketing materials that support branding and communication needs.