I'm
I specialize in managing OTA listings (
I'm emotionally grounded, detail oriented, and committed to honest collaboration. Through guided online courses and coaching, I've also gained exposure to remote tools like Trello, Mailchimp, Hostaway, Airbnb, Canva, Google Workspace, ChatGPT, and GoHighLevel — giving me a strong foundation in guest automation, task tracking, and virtual coordination.
If you're looking for someone who understands the rhythm of short-term rentals and brings hotel-level standards to remote support — I'm ready to help. Let's work together to make your operations smoother and clients happier.
Experience: 10+ years
Handled guest and client emails daily, providing prompt, clear, and professional responses for inquiries, concerns, and service coordination.
Experience: 10+ years
Handled guest and internal emails daily in hotel and remote roles, ensuring timely, accurate, and professional communication for reservations and support.
Experience: 10+ years
Provided exceptional guest service in hotels and remote roles, handling concerns, special requests, and online support channels.
Experience: Less than 6 months
Processed bookings through OTAs and internal platforms, updated rates and availability, and confirmed guest reservations.
Experience: 10+ years
Managed inbound and outbound calls for guest inquiries, reservations, service issues, and sales follow-ups. Also handled virtual meetings and team coordination with international clients and hotel partners. Confident in real-time English communication for guest support and team collaboration.
Experience: 10+ years
Performed a wide range of admin tasks including scheduling, reporting, interdepartmental coordination, and guest documentation.
Experience: 10+ years
Managed competing priorities across reservations, guest requests, reporting, and admin tasks by identifying urgent needs and scheduling tasks for timely completion.
Experience: 10+ years
Researched competitor listings, pricing trends, and guest preferences to optimize offers and OTA visibility.
Experience: 5 - 10 years
Used Excel for pricing updates, availability tracking, occupancy reports, and data summaries.
Experience: 10+ years
Scheduled guest arrivals, meetings, and staff shifts using digital calendars and hotel systems.
Experience: 10+ years
Maintained accurate records of bookings, reports, and customer information using Excel and internal hotel systems.
Experience: 10+ years
Arranged travel plans, accommodations, and itineraries for guests, group bookings, and executives.
Experience: 10+ years
Managed hotel listings by updating rates, availability, room photos, and descriptions using OTA extranets and channel managers like SiteMinder, RateGain, or STAAH.
Experience: 10+ years
Maintained guest files, reports, confirmations, and operational documents using shared folders and hotel systems.
Experience: 10+ years
Handled guest and internal emails daily in hotel and remote roles, ensuring timely, accurate, and professional communication for reservations and support.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
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