Annabelle

Hotel Reservations & Short-Term Rental Support

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Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

June 28th, 2026 (12 days ago)

Member Since

June 22nd, 2025

Profile Description

I'm ---------- , a hospitality-rooted VA with over 10 years of experience in reservations, OTA coordination, and guest support. I've worked with international brands including IHG, Berjaya Hotels & Resorts, and Best Western Hotels & Resorts, as well as local properties like Crown Regency Hotels & Resorts and Y2 Residence Hotel managed by Hospitality Innovators, Inc. — handling everything from rate management and calendar syncing to guest messaging, billing disputes, and escalation handling.

I specialize in managing OTA listings ( ---------- , Agoda, Expedia), coordinating with channel managers (Siteminder, RateGain, STAAH, TravelClick), and navigating PMS tools like OPERA, EPITOME, HIS, SYMPHONY, and FIESTA. I've led teams, created SOPs, supported multi-property operations, and coordinated guest arrivals with accuracy and care.

I'm emotionally grounded, detail oriented, and committed to honest collaboration. Through guided online courses and coaching, I've also gained exposure to remote tools like Trello, Mailchimp, Hostaway, Airbnb, Canva, Google Workspace, ChatGPT, and GoHighLevel — giving me a strong foundation in guest automation, task tracking, and virtual coordination.

If you're looking for someone who understands the rhythm of short-term rentals and brings hotel-level standards to remote support — I'm ready to help. Let's work together to make your operations smoother and clients happier. 


Top Skills

Experience: 10+ years

Handled guest and client emails daily, providing prompt, clear, and professional responses for inquiries, concerns, and service coordination.

Experience: 10+ years

Handled guest and internal emails daily in hotel and remote roles, ensuring timely, accurate, and professional communication for reservations and support.

Experience: 10+ years

Provided exceptional guest service in hotels and remote roles, handling concerns, special requests, and online support channels.

Other Skills

Experience: Less than 6 months

Processed bookings through OTAs and internal platforms, updated rates and availability, and confirmed guest reservations.

Experience: 10+ years

Managed inbound and outbound calls for guest inquiries, reservations, service issues, and sales follow-ups. Also handled virtual meetings and team coordination with international clients and hotel partners. Confident in real-time English communication for guest support and team collaboration.

Performed a wide range of admin tasks including scheduling, reporting, interdepartmental coordination, and guest documentation.

Managed competing priorities across reservations, guest requests, reporting, and admin tasks by identifying urgent needs and scheduling tasks for timely completion.

Experience: 10+ years

Researched competitor listings, pricing trends, and guest preferences to optimize offers and OTA visibility.

Experience: 5 - 10 years

Used Excel for pricing updates, availability tracking, occupancy reports, and data summaries.

Scheduled guest arrivals, meetings, and staff shifts using digital calendars and hotel systems.

Experience: 10+ years

Maintained accurate records of bookings, reports, and customer information using Excel and internal hotel systems.

Experience: 10+ years

Arranged travel plans, accommodations, and itineraries for guests, group bookings, and executives.

Managed hotel listings by updating rates, availability, room photos, and descriptions using OTA extranets and channel managers like SiteMinder, RateGain, or STAAH.

Experience: 10+ years

Maintained guest files, reports, confirmations, and operational documents using shared folders and hotel systems.

Handled guest and internal emails daily in hotel and remote roles, ensuring timely, accurate, and professional communication for reservations and support.

Basic Information

Age
58
Gender
Female
Website
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Address
Antipolo, Rizal
Tests Taken
IQ
Score:  116
DISC
Dominance: 26
Influence: 9
Steadiness: 39
Compliance: 26
English
C2(Advanced/Mastery)
Government ID
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