Customer Support Specialist

I’ve managed my own online shops and helped others handle product listings, customer chats, and store updates.

I provide email, chat, and social media support, resolving inquiries promptly and ensuring customer satisfaction.

Designed simple promotional materials, banners, and product images using Canva.

I have experience using Zendesk to manage customer support tickets, respond to inquiries, assign tasks to the right departments, and maintain a high standard of communication. I’m familiar with ticket categorization, internal notes, macros, and reporting tools to improve response time and service quality.

Used for tracking inventory, order status, sales reporting, and creating audit logs.

Experienced in uploading, optimizing, and editing product listings across Shopee, Lazada, and Facebook Marketplace.

Reviewed calls, chats, and emails as a Quality Analyst, scoring agent performance and providing feedback.

Managed Facebook business pages, scheduled posts, created graphics, and replied to inquiries.

Provided professional, fast, and polite responses to customer chats using Shopee and Facebook platforms.

Efficient in organizing inboxes, responding to customer emails, and using Gmail/Outlook professionally.

I process orders, confirm shipments, track deliveries, and handle returns and cancellations.

Skilled in handling admin tasks, order tracking, inbox management, and calendar coordination.