DTC Ecommerce Operations Assistant|Email Customer Support|Shopify Product Listin

Handled Shopify orders, refunds, and cancellations while providing responsive email support. Assisted customers with order issues, ensuring quick resolutions and smooth transactions. Managed chargebacks, order setup, and customer inquiries through Shopify. Supported daily eCommerce operations and maintained accurate order records. Delivered excellent customer service via email, handling refunds and order adjustments.

Experienced in providing non-voice customer support through Zendesk, including managing tickets, responding to customer inquiries via email, and ensuring timely resolution of issues. Skilled in maintaining accurate records, prioritizing requests, and delivering professional, helpful services.

Experienced in social media management, including content planning, posting, and engagement to help businesses grow their online presence. Skilled in creating simple graphics and editing videos to produce engaging and visually appealing content that supports marketing goals

Handled Shopify orders, refunds, and cancellations while providing responsive email support. Assisted customers with order issues to ensure quick resolutions and smooth transactions. Managed chargebacks, order setups, and customer inquiries through Shopify while supporting daily eCommerce operations and maintaining accurate order records. Delivered excellent customer service by efficiently handling refunds, order adjustments, and ensuring a positive customer experience.

Proficient in accurate and efficient data entry, including inputting, updating, and maintaining records in databases and spreadsheets. Skilled at verifying information, correcting errors, and ensuring data integrity for smooth business operations.

Skilled in using Monday.com for project management, including task assignment, progress tracking, and timeline organization. Experienced in creating workflows, setting deadlines, and collaborating with teams to ensure smooth and efficient project execution.

Skilled in managing calendars, setting appointments, and coordinating schedules to ensure smooth workflows. Experienced in using tools like Google Calendar and project management platforms to organize tasks and meet deadlines efficiently.