General Virtual Assistant | Customer Support | Canva

Provided over 2 years of customer support for U.S.-based healthcare (Medicare Part D) and subscription e-commerce brands (teeth whitening products and Age-Positive skincare). Handled mail-order prescriptions, coverage inquiries, billing, payments, reinstatements, orders, cancellations, and customer retention. Delivered phone, chat, and email support using Avaya, Webex, Zendesk, Shopify, and internal tools. Ensured accurate documentation, timely resolution, and clear communication with AI-assisted response refinement.

Performed data validation and quality checks using Google Sheets and internal systems. Reviewed and compared information across platforms, flagged inconsistencies, and reported errors for correction. Maintained accurate records and organized tracking of operational data.

Handled customer inquiries escalated from AI chatbot systems, resolving account, order, and subscription concerns via live chat. Ensured a smooth transition from automated support to human assistance while maintaining context, accuracy, and timely resolution.

Provided email-based customer retention support for U.S. consumers of teeth whitening and age-positive skincare products. Responded to customer inquiries through Webex with professionalism, proper grammar, and attention to detail. Utilized internal account management systems to review customer information, process account updates, resolve concerns, and maintain accurate records while meeting service standards.

Delivered chat support for U.S.-based teeth whitening and age-positive skincare brands using Zendesk, Shopify, and internal systems. Resolved customer inquiries related to orders, subscriptions, billing, and account management while ensuring accurate documentation and a positive customer experience.

Provided customer support for U.S.-based subscription brands offering teeth whitening products and Age-Positive skincare. Focused on customer retention and handled subscription cancellations, account concerns, and order inquiries. Delivered support via phone, chat, and email using Webex, Zendesk, Shopify, and internal tools. Utilized AI tools to refine responses, ensuring correct grammar, punctuation, and clear communication while maintaining a professional and consistent customer experience.