I am a proactive and
hardworking, computer-literate professional transitioning into virtual assistance, backed by 3 years of experience in BPO, e.g., customer service/technical support. While I may be newer to the freelancing space, I am a fast learner who takes direction well and is eager to adapt to your specific tools and systems. I am highly organized, fluent in English, and ready to take on basic administrative or customer support tasks to support your team.
Experience: 2 - 5 years
On my experience we handle two customer one at a time via chat support to help the customer regarding to their concern. Especially on a peak season we handle 3 chat / customer.
Experience: 2 - 5 years
Assisting the customer to do a real time troubleshooting to resolved their concern.
Experience: 2 - 5 years
Provide a satisfaction to the inquiry of the customer.
Experience: 2 - 5 years
After the conversation with the customer we need to send an email as a confirmation on what we discussed.
Experience: 2 - 5 years
Answering the call right away to help them.
Experience: Less than 6 months
maintains and manages academic data within an educational institution and make sure that the all information are correct on the records.
Experience: Less than 6 months
Maintaning the data privacy and keep it updated to the records using google sheet or microsoft excel.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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