Customer Service Representative|Customer Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.16/hour ($1,000.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (yesterday)

Member Since

May 11th, 2025

Profile Description

Customer Service Representative with 2 years of experience for non-voice account supporting over 50+ daily customer inquiries across sms, chat, and email. Achieved an average 95% customer satisfaction rating and consistently exceeded KPIs for response time and resolution rate. Skilled in using CRM systems to manage hundreds of customer accounts, track tickets, and ensure smooth issue resolution. Recognized for reducing escalation cases by 20% through proactive communication and empathy-driven support.


Key Skills
- Multi-channel Customer Support (Chat, Email, SMS, Social Media) 
- Order Management & Returns Processing- Conflict Resolution & Escalation Handling
- CRM & Ticketing Tools (Kustomer, Shopify, OMS, Apollo)
- Communication & Active Listening
- SLA Compliance & CSAT Improvement 
- Cross-Team Collaboration (Slack)- Knowledge Base & Self-Service Support

Industry Expertise
- E-commerce & Retail Support 
– Experience handling product, order, and shipping-related inquiries in fast-paced online retail environments.
Logistics & Order Fulfillment 
– Skilled in processing refunds, credits, reshipments, and filing carrier claims to resolve delivery issues.
Customer Experience Management 
– Contributed to 15% improvement in CSAT and reduced shipping discrepancies by 10% month-over-month.
CRM & Support Platforms 
– Proficient in Shopify, Kustomer, OMS, Apollo, and Narvar, with ability to adapt quickly to new systems.
Team Collaboration in Remote Environments 
– Effective in cross-functional coordination using tools like Slack to ensure SLA compliance and seamless customer service.