Customer Service Representative| Virtual Assistance

Customer service handled disputes, payments, unknown charges, credit beareu reporting for credit score disputes. Sending statements, activity on the account.

retail account for 3 years and 5 months Handled deliveries, order tracking, placing order, account securty, payment for driver also handled as chat and email support, 3 months experience as a leadership or escalation team. Handled all escaleted contacs from the front line team . 9 months experience in financial account handled payments, unknwon charges, disputes, checking for balance, statements, handle account information and security.

Handled payment for the drivers basing on their number of hours traveled distance and reimbursent of their toll fee's Computation of their salaries for each deliveries they handled if there is a dispute for their routes, reimbursement, cancellation of deliveries.

Handled chat support customer service for retail account and 3 months as supervisor chat support or escalation team handled chat's maximum of 3 contacts at the same time can do multi task.