Jenna
Virtual Assistant | Customer Support Expert | Email , Chat & Admin Tasks
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.10/hour ($788.32/month)
Bachelors degree
Last Active
June 26th, 2026 (3 days ago)
Member Since
March 9th, 2017
Profile Description
I’m a reliable and detail-oriented Virtual Assistant with nearly 5 years of experience in customer service in a fast-paced call center environment. I specialize in delivering excellent customer experiences through phone, chat, and
In addition to my corporate experience, I’ve also supported a client as a Virtual Assistant through a direct coordinator, where I handled back-office tasks such as updating website menu items, monitoring order status, and ensuring accurate delivery timelines. This experience strengthened my ability to work behind the scenes, stay organized, and follow systems effectively.
Here’s what I can help you with:
• Customer Support (Phone,
• Order Tracking & Follow-ups
• Data Entry & Admin Tasks
• Website Content Updates
• Basic Back-Office Support
• Calendar & Inbox Management (willing to learn tools)
I may be new to working directly with clients, but I bring proven communication skills, a strong work ethic, and a willingness to learn quickly. I am highly adaptable, tech-savvy, and committed to helping your business run smoothly.
If you’re looking for someone dependable, responsive, and easy to work with—I’m ready to support you.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Handled customer support through email by addressing concerns, resolving issues, and ensuring professional and courteous communication.
Customer Support » Chat Support
Experience: 2 - 5 years
Provided real-time chat support by handling customer inquiries, troubleshooting issues, and delivering timely and accurate solutions.
Customer Support » Phone Support
Experience: 2 - 5 years
Handled customer inquiries over the phone, resolved issues efficiently, and provided clear and professional support to ensure customer satisfaction.
Other Skills
Office and Administration » Microsoft Excel
Experience: 10+ years
Office and Administration » Microsoft Word
Experience: 10+ years
Office and Administration » Data Entry
Experience: 6 months - 1 year
Managed back office tasks by updating menu listings on the website and tracking delivery ETAs to support timely and accurate service.
Office and Administration » Google Workspace
Experience: 5 - 10 years
Office and Administration » Attention to Detail
Experience: 2 - 5 years
Basic Information
- Age
- 39
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Silang, Cavite
- Tests Taken
- IQ
- Score: 70
- DISC
- Dominance: 15
- Influence: 32
- Steadiness: 31
- Compliance: 23
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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