Jay

Administrative Support |Customer Support

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $2.48/hour ($480.00/month)

Associates degree

Last Active

June 29th, 2026 (16 days ago)

Member Since

April 17th, 2025

Profile Description

Detail-oriented and highly organized Administrative Support professional with over a decade of experience in payroll, customer support, and remote administrative roles. Skilled in data entry, client communication, and maintaining data accuracy with a strong focus on confidentiality. Proficient in Microsoft Excel (including pivot tables and VLOOKUP), Google Sheets, Google Workspace, and various cloud-based collaboration tools. Adept at problem-solving, time management, and working independently in fast-paced, remote environments. Committed to continuous learning and leveraging technology to improve operational efficiency. Seeking a full-time remote position to contribute expertise in data management, customer relations, and administrative support.

Top Skills

Accounting » Payroll

Experience: 10+ years

Managed comprehensive payroll operations for 50+ employees in a fast-paced construction company, ensuring 100?curacy and timely processing of salary computations, government-mandated deductions, and tax payments. Maintained and standardized confidential employee records to support compliance audits with zero discrepancies. Processed monthly bank transactions related to payroll funding and tax obligations. Successfully resolved payroll-related inquiries and issues, achieving over 90% employee satisfaction. Demonstrated strong attention to detail, data security, and adherence to company policies throughout payroll cycles.

E-Commerce » Ebay » Customer Support

Experience: 6 months - 1 year

Provided exceptional customer service through chat and email channels, efficiently resolving inquiries related to orders, refunds, and technical issues while adhering to company policies. Maintained accurate and detailed records of customer interactions using CRM systems, contributing to improved service quality and issue tracking. Collaborated with internal teams to escalate and resolve complex cases, ensuring high levels of customer satisfaction and retention. Consistently met or exceeded key performance indicators including response time, resolution rate, and customer feedback scores. Demonstrated strong communication skills, patience, and problem-solving abilities in a fast-paced remote work environment

Professional Services » Management Services » Administrative Management

Experience: 6 months - 1 year

Effectively coordinated and managed administrative operations in remote and on-site settings, ensuring smooth workflow and accurate handling of sensitive data. Oversaw document management, data entry, and client communications with a strong emphasis on organization and confidentiality. Streamlined processes using cloud-based tools like Google Workspace, ClickUp, and Slack to enhance team collaboration and productivity. Supported multiple departments by maintaining consistent data standards, performing regular data backups, and facilitating timely reporting. Proven ability to prioritize tasks, manage time efficiently, and work independently to meet deadlines in fast-paced environments.