Virtual Assistant|Ecommerce|Customer Support

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

College Graduate

Last Active

December 2nd, 2024 (11 days ago)

Member Since

March 3rd, 2017

Profile Description

Chat and email support (Zendesk, Reamaze)
Answer products and services inquiries
Handle billing concerns, refunds, disputes, returns, replacements, and exchanges
Handle customer complaints 
Customer follow up 
Escalations 
Effective communication skills

E-commerce (Shopify, WooCommerce)
Navigate through Shopify and WooCommerce orders
Handling chargebacks 
Manage order fulfillment, order and tracking status 
Drop shipping (AliExpress, Dropified, CJ Dropshipping, Dsers) 
Creating shipping labels 
Update shipping information 
Edit order information 
Managing returns, refunds and replacements 

Product listings (Shopify) 
Create product pages
Update/create filters 
Product description 
Uploading product images/videos
Manage/organize the frontend and backend 
Create tags for collections 
Market research 
Basic SEO optimization 

Ad Launching
Pinterest Ads 
Pinterest Pins 

Real Estate
Training and certification for Real Estate Virtual Assistance Course
Worked in a US-based real estate company for two years
CRM management (Zillow, Boomtown, Follow up Boss, Ylopo) 
Creating and sending MLS
Data entry 
Client information research 
Inbound calls / front desk phone receptionist 

Data Entry 
Organized data from one CRM to another 
Expert in Excel and Google Sheets 
Manage files in Google Drive, OneDrive, Dropbox, and other online storage apps 
Data Research 

Social Media Management 
Post scheduling 
Social Media Moderation

Graphics and Designs 
Canva premium 
Basic photo and video editing 

Communication Skills 
Excellent English writing and speaking skills