Virtual Assistant|Ecommerce|Customer Support

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

College Graduate

Last Active

April 13th, 2024 (7 days ago)

Member Since

March 3rd, 2017

Profile Description

Customer Service
Live chat support
Answering emails/tickets
Answer products and services inquiries
Handle billing concerns, refunds, disputes, returns, replacements, and exchanges
Handle customer complaints
Customer follow up
Escalations
Effective communication skills

E-commerce (Shopify, WooCommerce)
Navigate through Shopify and WooCommerce orders
Handling chargebacks
Manage order fulfillment, order and tracking status
Drop shipping (AliExpress, Dropified, CJ Dropshipping, Dsers)
Creating shipping labels
Update shipping information
Edit order information
Managing returns, refunds and replacements

Product listings (Shopify)
Update/create filters
Product description
Uploading product images/videos
Manage/organize the frontend and backend
Create tags for collections
Market research
Basic SEO optimization

Real Estate
Training and certification for Real Estate Virtual Assistance Course
Worked in a US-based real estate company for two years
CRM management (Zillow, Boomtown, Follow up Boss, Ylopo)
Creating and sending MLS
Data entry
Client information research
Inbound calls / front desk phone receptionist

Data Entry
Organized data from one CRM to another
Expert in Excel and Google Sheets
Manage files in Google Drive, OneDrive, Dropbox, and other online storage apps
Data Research

Social Media Management
Post scheduling

Graphics and Designs
Canva premium
Basic photo and video editing

Communication Skills
Excellent English writing and speaking skills