Customer Service Representative / Reservation Specialist

I’m a customer support specialist with over a year of experience in the travel and hospitality industry. I handled high-volume guest communications through chat, email, and phone. I specialize in managing reservations, booking support, and resolving guest concerns by coordinating with hotel partners and internal teams. I’m skilled in using tools like Salesforce, OTA platforms such as Booking.com, WebBeds, Expedia, etc. I'm also good at using Google Workspace and Microsoft Office Suite to manage cases, maintain accurate records, and ensure smooth operations.

I'm an experienced email support in the travel and hospitality industry. I've handled a high volume of guest inquiries, managed reservation requests, booking changes, billing concerns, and post-stay issues while providing clear, professional responses that focus on solutions. I enjoy email support because it allows me to provide accurate and well-structured solutions for the customers and guests.

I have over a year of experience in phone-based customer service in the travel and hospitality industry. I've handled high-volume inbound and outbound calls. I assist guests or customers with reservations, check-in issues, billing concerns, and real-time problem resolution. I’m skilled at de-escalating difficult problems and communicating clearly to resolve urgent and difficult issues or concerns.

I've been working as a customer support representative in the travel and hospitality industry for more than a year, assisting guests in real time with reservation inquiries, changes, billings, and complex issues. I enjoy managing multiple chats all at once while keeping my responses accurate, clear, and helpful. Being a chat support allows me to help multiple guests and customers all at once.