Level 1 IT Support Technician | Helpdesk | Microsoft 365 | Remote Support | U.S.

• IT Helpdesk & Ticketing Systems • Remote Troubleshooting & Remote Desktop Support • Windows Environment Support • Outlook & Email Troubleshooting • VPN & Basic Network Troubleshooting • User Account Management & MFA Setup • SLA Compliance

Microsoft 365 Administration

• Provided offshore IT and administrative support for U.S.-based clients, including General Underground Fire Protection and Comstock Homes • Served as the primary support for day-to-day IT concerns, system access issues, and basic troubleshooting • Assisted with new hire onboarding by setting up user accounts, system access, and permissions across company tools • Coordinated with internal and client teams to ensure smooth system setup and minimal downtime • Maintained organized documentation for IT processes, user access, and support procedures

• Provided day-to-day administrative support, including data entry, document organization, and email handling • Maintained accurate records and files to support smooth business operations. • Assisted with scheduling, coordination, and task follow-ups to improve workflow efficiency.

Sets up and manages GoHighLevel CRM, pipelines, automations, email/SMS workflows, appointment booking, and integrations to streamline lead management and sales processes.

Builds and manages automated workflows that connect apps, eliminate manual tasks, and streamline business processes using triggers, actions, and multi-step Zaps.

Designs and implements AI-powered workflows to automate repetitive tasks, streamline operations, and improve efficiency using tools like Zapier, n8n, Make.com, GoHighLevel, and AI APIs.