Costumer Service Representatives, Sales and Logistics Specialist and Inside Sale

Scheduled qualified appointments with buyers and sellers to support consistent sales growth and improve conversion opportunities. Maintained strong follow-up practices and ensured smooth coordination across leads and team members, helping drive efficiency and alignment with overall sales objectives.

Responded promptly to both inbound and outbound seller leads to maximize engagement and conversion opportunities. Conducted consistent follow-ups through phone, text, and email using proven communication and nurturing strategies to keep leads engaged throughout the sales pipeline. Qualified leads by identifying seller motivation, timeline, property condition, and readiness to move forward, ensuring agents received high-quality appointments with strong conversion potential. Supported agents by scheduling listing appointments and maintaining detailed, organized tracking of all lead interactions, follow-ups, and daily performance metrics to ensure efficiency, accountability, and smooth pipeline management. On a typical day, I handled a high volume of calls, averaging 250+ calls while balancing active follow-ups and maintaining accurate CRM records. I am highly proficient in using Follow Up Boss as my CRM, allowing me to efficiently manage lead pipelines, automate follow-up sequences, monitor engagement, and track overall performance. Through strong communication, persistence, and consistent follow-up, I was able to set an average of 5–10 qualified appointments per week, ensuring each lead met key criteria such as motivation, timeline, and readiness to take the next step.

Managed billing inquiries, equipment sales, and complex customer concerns for T-Mobile clients, delivering clear and efficient resolutions across a fast-paced support environment. Maintained perfect attendance throughout a 3-month training program, consistently performed as a top-ranking trainee, and successfully supported customer accounts for 7 months in production with strong accuracy, professionalism, and customer satisfaction focus.