Human Resources

- Collect, verify, and enter employee work hours from timekeeping systems. - Ensure accurate tracking of overtime, shift differentials, and paid/unpaid leave. - Prepare time records for payroll processing. - Maintain accurate and organized timekeeping records for auditing purposes. - Respond to employee inquiries regarding their time records, including overtime and leave balances. - Generate reports on time worked, attendance, and payroll data. - Provide recommendations for process improvements related to timekeeping and payroll.

- Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner. - Provide detailed information about products, services, and policies. - Assist customers with troubleshooting, technical support, and order-related issues. - Handle and resolve customer complaints, concerns, or disputes in a calm, empathetic, and solution-oriented manner. - Identify recurring customer issues and report them to management to help improve service or product offerings. - Collaborate with internal teams to resolve complex issues or escalate them as necessary.

- Utilize a variety of recruiting channels, including job boards, social media, networking, and employee referrals, to identify potential candidates. - Review resumes, applications, and candidate profiles to assess qualifications and match them to job requirements. - Conduct initial phone screenings to evaluate candidate skills, experience, and cultural fit. - Schedule and coordinate interviews between candidates and hiring managers. - Maintain positive relationships with candidates throughout the recruitment process, ensuring a positive candidate experience. - Provide timely feedback to candidates regarding their application status. - Guide candidates through the interview and selection process. - Extend job offers, negotiate terms, and communicate offer details to selected candidates. Coordinate with HR for background checks, reference checks, and onboarding processes.

- Develop detailed project plans outlining the scope, timeline, resources, and deliverables. - Define project objectives, milestones, and key performance indicators (KPIs). - Identify and allocate necessary resources, including personnel, technology, and materials. - Coordinate with cross-functional teams and stakeholders to ensure project alignment with business goals. - Develop and manage project budgets, tracking expenses, and ensuring that projects remain within financial constraints. - Assign tasks, track progress, and ensure that team members are effectively executing their responsibilities. - Ensure project timelines are adhered to, adjusting project schedules as necessary to accommodate changes. - Prepare and present regular project status reports for leadership and stakeholders. - Maintain comprehensive documentation of project plans, decisions, and lessons learned. - Ensure that all project-related documents are organized, accessible, and up-to-date.

- Monitor and manage the company's general inbox, including directing emails to appropriate departments or team members. - Ensure prompt responses to customer inquiries, requests, and other communications. - Draft and send internal and external emails, ensuring clarity, professionalism, and consistency in messaging. - Categorize, flag, and prioritize emails based on urgency and relevance, ensuring timely action and response. - Create email templates for common responses to streamline communication and ensure consistency.

- Manage and resolve grievances and disputes between employees and management, ensuring fair treatment and compliance with labor agreements. - Act as a mediator between employees and management during conflict resolution processes. - Conduct investigations into complaints and allegations of violations of labor agreements or workplace policies. - Work with legal teams to address potential labor law violations or litigation matters.

- Create and maintain detailed SOPs for various departments, functions, and processes within the organization. - Collaborate with department heads and subject matter experts to ensure that SOPs are accurate, practical, and aligned with business objectives. -Ensure all SOPs are standardized, user-friendly, and updated regularly to reflect changes in procedures, technology, or regulatory requirements. -Conduct regular audits to ensure adherence to SOPs across the organization. -Provide training and support to employees on the proper implementation and use of SOPs.

- Develop, review, and update company policies to ensure compliance with legal, regulatory, and industry standards. - Collaborate with senior management and other departments to identify the need for new or updated policies. - Research and analyze current industry trends, laws, and best practices to inform policy development. - Ensure policies are clear, concise, and easily accessible to all employees. - Provide guidance and support to managers and employees regarding the interpretation and application of policies. - Monitor the effectiveness of implemented policies and recommend improvements as needed.

- Edit raw video footage into polished, engaging content for social media platforms. - Add motion graphics, text overlays, transitions, and sound effects to enhance the video's impact. - Ensure videos are optimized for platform-specific requirements, such as format, aspect ratio, and duration. - Work with footage, graphics, and music to create cohesive and visually appealing videos.

- Develop and implement social media strategies to increase brand visibility, engagement, and traffic. - Create and curate engaging content for social media platforms, including Facebook, Instagram, Twitter, LinkedIn, TikTok, and others. - Manage and maintain social media accounts (posting schedules, content calendars, etc.). - Monitor and respond to social media comments and messages in a timely and professional manner. - Track and analyze social media performance using tools such as Google - Analytics, Hootsuite, or others, and optimize strategies based on insights. - Collaborate with other departments (e.g., design, copywriting, PR) to create cohesive and effective marketing campaigns. - Stay up-to-date with social media trends, tools, and best practices to ensure campaigns remain fresh and relevant. - Conduct market research and competitor analysis to identify opportunities for growth and improvement. - Manage social media advertising campaigns (Facebook Ads, Instagram Ads, etc.), including budget management, ad design, targeting, and performance tracking. - Prepare monthly reports summarizing social media activity, insights, and recommendations.

- Process customer orders accurately and efficiently within our e-commerce platform. - Verify order details (product availability, shipping address, payment details) to ensure accuracy before processing. - Coordinate with warehouse and fulfillment teams to ensure timely picking, packing, and shipping of orders. - Monitor inventory levels to ensure products are available for fulfillment and address any stock discrepancies. - Generate and manage shipping labels and tracking information for customer orders. - Resolve any order discrepancies or customer issues related to shipments, returns, and exchanges. - Update and maintain order status in the system, ensuring customers are kept informed about the progress of their orders. - Handle customer inquiries regarding order status, shipping, and product availability through email, chat, or phone. - Collaborate with the customer service team to resolve issues, process returns, and address customer feedback. - Ensure compliance with company policies and regulatory requirements related to order processing, returns, and shipping. - and maintain accurate order documentation, reports, and records for audit and reporting purposes. - Assist in managing order backlogs, prioritizing urgent or time-sensitive orders, and ensuring deadlines are met.