Omar
Customer Service, Quality Assurance, and Admin Expert
Verified
Overview
Looking for full-time work (8 hours/day)
at $3.82/hour ($736.00/month)
Bachelors degree
Last Active
July 6th, 2026 (today)
Member Since
March 25th, 2025
Profile Description
Customer-focused professional with 15+ years in the BPO industry, including extensive experience in quality assurance and team leadership. Proven ability to drive client satisfaction, optimize processes, and build strong relationships with stakeholders. Skilled in customer success strategies, datadriven insights, and cross-functional collaboration to ensure exceptional customer experiences and long-term retention.
Top Skills
Office and Administration » Data Entry
Experience: 10+ years
Office and Administration » Quality Assurance
Experience: 10+ years
I have been very good at what I do, and I feel confident in this.
Office and Administration » Team Leadership
Experience: 5 - 10 years
I have always been provided support to my team even when I wasn't the supervisor yet, and I have been improving since.
Other Skills
Customer Support » Phone Support » English Speaking
Experience: 10+ years
I would say my english is better than most.
Customer Support » Customer Service
Experience: 2 - 5 years
Office and Administration » Microsoft 365
Experience: 10+ years
I would say that I have more than average skills for ms word and ms excel. I have been always the person to contact for help in report creation etc.
Professional Services » Management Services » Bpo Operations Management
Experience: 5 - 10 years
I have more or less the experience of how the BPO setting is, how it works and the functions that help/suppport the industry.
Human Resources » Recruiting
Experience: 10+ years
Over the years, I have helped our recruitment team in hiring professionals. I have also been the person who helps out in recruitment for quality analyst applicants.
Office and Administration » Tech-Savvy
Experience: 10+ years
I have always been someone who is quick to learn regarding tech stuff.
Basic Information
- Age
- 38
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Consolacion, Cebu
- Tests Taken
- IQ
- Score: 128
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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