Customer Service Representative

Skilled in handling customer inquiries and resolutions through written communication channels.

Experienced in managing real-time customer conversations through chat, handling multiple interactions simultaneously while maintaining quality and professionalism. Familiar with fast-paced, high-volume chat environments.

Close to 4 years of BPO experience handling voice and non-voice accounts for well-known companies including Amazon, T-Mobile, and DoorDash. Recognized as a Top Agent in chat support with experience briefly serving as a Subject Matter Expert (SME).

Detail-oriented and comfortable handling documentation, record-keeping, and information management tasks — skills developed through years of processing customer data and accounts in a BPO setting.

Capable of organizing and managing a client's inbox by sorting, prioritizing, flagging, and responding to emails on their behalf. Ensures important messages are addressed promptly and nothing gets overlooked, helping clients stay on top of their communications without the added workload

Adept at de-escalating difficult customer situations and turning complaints into positive experiences.

Hands-on experience scheduling and maintaining a manager's weekly agenda during PA role at Solar Philippines.

Completed the Cloudstaff Jumpstart Program, an 8-week training focused on Australian real estate rental processes including rental applications, tenant communications, lease agreements, and tools commonly used by Australian property agencies.

Experienced in setting up and managing Trello boards for workflow organization and task prioritization.

Familiar with using Asana for task tracking, project boards, and team collaboration through VA training.

Trained in VA best practices including task management, client communication, and remote workflow organization.

Familiar in using HubSpot for contact management, pipeline tracking, and basic CRM operations.

Currently developing Spanish language skills with a basic understanding of the language. While not yet conversational, I am actively working toward building proficiency and am comfortable with simple exchanges and written communication.