Client Services Associate | Compliance Documentation | Customer Service

Overview

Looking for full-time work (8 hours/day)

at $5.67/hour ($1,090.91/month)

Bachelors degree

Last Active

July 1st, 2026 (6 days ago)

Member Since

February 20th, 2017

Profile Description

I help U.S.-based businesses manage customer operations, account support, and administrative workflows with accuracy, consistency, and clear communication.

I have 8+ years of experience in client services, operations support, and remote customer support, handling high-volume email and call interactions, account management, onboarding support, documentation, billing concerns, and issue resolution. In my previous remote role, I managed 25 to 30 client cases daily, handled 40+ customer interactions per day, supported 50+ client accounts, and consistently maintained 100% QA, 95% CSAT, and 2-hour SLA compliance.

My tools include Salesforce, Jira, Slack, Zoom, ATS platforms, Microsoft Office, Outlook, Citrix, Google Workspace, and ChatGPT. I am comfortable working with CRM systems, documentation workflows, reporting tasks, internal coordination, and process-driven environments.

I am available for full time work during U.S. business hours and can align with EST, CST, or PST schedules. Based in Palawan, Philippines (PHT, UTC+8), I have a dedicated remote workspace with reliable internet, backup mobile data, power backup, laptop/desktop setup, headset, and webcam.

I am looking for a long-term opportunity where I can contribute as a dependable operations or customer support professional, not short-term freelance gigs. I work well independently, follow processes carefully, communicate proactively, and consistently meet deadlines and quality standards.

If you need someone organized, reliable, and experienced in supporting client operations remotely, I’d be glad to connect.