I am a results-driven Customer Support and Sales Specialist with over 4 years of experience supporting global clients across billing, sales, logistics, appointment setting, and technical support. I have worked with well-known BPO companies such as Sutherland Global and Alorica, as well as a sales-driven organization in the container investment industry.
I specialize in delivering excellent customer experiences, resolving complex billing and account issues, and driving revenue through consultative sales and lead generation. I’m highly skilled at handling high-volume inquiries while maintaining accuracy, professionalism, and empathy in every interaction.
What I Bring to Your Business:
? Customer Support
? Billing & Account Management
? Sales & Upselling
? Appointment Setting & Cold Calling
? Lead Research & Qualification
?
? Basic Technical Troubleshooting
? Logistics Coordination & Order Tracking
I am comfortable working with CRM systems, managing inbound and outbound communications, organizing schedules, and ensuring timely follow-ups. My background in logistics also allows me to coordinate deliveries, manage records, and support operational workflows efficiently.
I am detail-oriented, reliable, and goal-focused, with a strong ability to adapt quickly to new tools and processes. Whether you need a dedicated customer support agent, a sales representative, or a virtual assistant who can handle multiple roles, I am ready to help your business grow.
Let’s work together to provide seamless support, increase customer satisfaction, and achieve your business goals.
Experience: 2 - 5 years
-Plan and manage delivery schedules to ensure timely shipments. -Coordinate with drivers, warehouses, and suppliers for smooth operations. - Track shipments in real-time and update clients on delivery status. -Address delays and provide proactive solutions to ensure timely delivery. -Respond to customer inquiries via phone, email, and chat regarding order status. -Handle complaints, provide resolutions, and ensure high customer satisfaction. -Process and manage delivery-related emails, invoices, and reports. -Maintain accurate records of shipments, orders, and customer interactions
Experience: 2 - 5 years
-Scheduling Appointments & Meetings -Book meetings, calls, and events. -Coordinate with multiple people to find the best time slots. -Avoid conflicts and double-booking.
Experience: 2 - 5 years
-Plan and manage delivery schedules to ensure timely shipments. -Coordinate with drivers, warehouses, and suppliers for smooth operations. - Track shipments in real-time and update clients on delivery status. -Address delays and provide proactive solutions to ensure timely delivery. -Respond to customer inquiries via phone, email, and chat regarding order status. -Handle complaints, provide resolutions, and ensure high customer satisfaction. -Process and manage delivery-related emails, invoices, and reports. -Maintain accurate records of shipments, orders, and customer interactions
Experience: Less than 6 months
-Handled account reconciliations and resolved billing discrepancies to maintain customer satisfaction -Assisted customers with payment inquiries, plan changes, and account adjustments -Provided exceptional customer service, addressing concerns and ensuring smooth transactions -Met and exceeded sales targets by promoting products/services and upselling to existing customers
Experience: 2 - 5 years
Provided exceptional customer service, addressing concerns and ensuring smooth transactions Met and exceeded sales targets by promoting products/services and upselling to existing customers.
Experience: Less than 6 months
-Handled account reconciliations and resolved billing discrepancies to maintain customer satisfaction -Assisted customers with payment inquiries, plan changes, and account adjustments -Provided exceptional customer service, addressing concerns and ensuring smooth transactions -Met and exceeded sales targets by promoting products/services and upselling to existing customers
Experience: 1 - 2 years
Plan and manage delivery schedules to ensure timely shipments Coordinate with drivers, warehouses, and suppliers for smooth operations.. Maintain accurate records of shipments, orders, and customer interactions.
Experience: 2 - 5 years
-Plan and manage delivery schedules to ensure timely shipments. -Coordinate with drivers, warehouses, and suppliers for smooth operations. - Track shipments in real-time and update clients on delivery status. -Address delays and provide proactive solutions to ensure timely delivery. -Respond to customer inquiries via phone, email, and chat regarding order status. -Handle complaints, provide resolutions, and ensure high customer satisfaction. -Process and manage delivery-related emails, invoices, and reports. -Maintain accurate records of shipments, orders, and customer interactions
Experience: 2 - 5 years
Coordinated appointments with clients to confirm and process orders, ensuring accuracy and timely follow-up.
Experience: Less than 6 months
Initiated outreach to potential clients via phone, presenting products/services and generating qualified appointments for the sales team.
Experience: Less than 6 months
-Handled account reconciliations and resolved billing discrepancies to maintain customer satisfaction -Assisted customers with payment inquiries, plan changes, and account adjustments -Provided exceptional customer service, addressing concerns and ensuring smooth transactions -Met and exceeded sales targets by promoting products/services and upselling to existing customers
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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