Marketing & Social Media Virtual Assistant | Content Creator

With 9 months of hands-on marketing experience, I have worked in sales promotions, branding, and client outreach, supporting businesses in insurance, retail, and corporate settings. My expertise includes marketing strategy, content creation, and customer engagement, helping brands connect with their target audiences. Key Areas of Expertise: ✅ Insurance Marketing & Sales Support (First Life Financial Co., 3 months) Assisted in promoting insurance products and generating leads for agents. Helped with client outreach, marketing materials, and sales coordination. Provided support for customer inquiries and policy information. ✅ Corporate & Product Marketing (Omada Corporation, 6 months, Junior Achievement Mini-Company) Led marketing campaigns and promotional strategies for a student-run business. Managed branding, sponsorship outreach, and business partnerships. Developed and executed plans to increase product visibility and sales. ✅ Content Creation & Branding Experience with Canva, Adobe Photoshop, and copywriting to create marketing materials. Wrote and edited advertising copy, promotional content, and social media materials. Developed creative strategies to enhance brand awareness. I am a results-driven marketing professional with experience in sales support, promotions, and branding. My ability to analyze market needs, create compelling content, and engage customers makes me a strong asset for marketing roles.

With 1 year of direct content creation experience and ongoing skills in writing, editing, and graphic design, I have developed a strong ability to create engaging, high-quality content for publications, marketing materials, and digital platforms. My expertise includes article writing, copyediting, graphic design, and social media content creation. Key Areas of Expertise: ✅ Writing & Editing (1 Year – The Gateway Group of Publications, 2016-2017) Served as Development Communications Editor, writing and editing articles for publication. Proofread and refined written content to ensure clarity, accuracy, and engagement. Developed compelling narratives for news, features, and marketing communications. ✅ Graphic Design & Visual Content Experienced in Canva and Adobe Photoshop, creating marketing materials, social media graphics, and promotional designs. Designed visual assets for leadership organizations, publications, and professional projects. ✅ Copywriting & Digital Content Strong English and Filipino copywriting skills for advertisements, product descriptions, and branding materials. Created engaging text content for marketing campaigns, social media posts, and publications. I am a detail-oriented, creative, and results-driven content creator, capable of producing high-quality written and visual content for businesses, publications, and online platforms.

With 6 months of hands-on digital marketing experience and ongoing expertise in content creation, branding, and online marketing strategies, I have developed a strong foundation in social media marketing, online promotions, and customer engagement. My background includes leading marketing campaigns, creating digital content, and developing brand strategies for businesses. Key Areas of Expertise: ✅ Marketing Strategy & Online Promotions (Omada Corporation – Junior Achievement Mini-Company, 6 months) Led digital marketing and branding initiatives to promote products and increase visibility. Managed social media engagement and online outreach efforts. Developed marketing materials and promotional campaigns to attract customers. ✅ Content Creation & Branding Experienced in Canva, Adobe Photoshop, and copywriting, creating social media graphics, marketing materials, and ad copy. Developed engaging content for marketing campaigns, social media posts, and promotional materials. Strong skills in proofreading, editing, and copywriting for online content. ✅ E-Commerce & Online Selling Knowledge Completed HP LIFE’s "Selling Online" course, gaining insights into customer targeting, digital sales strategies, and brand positioning. Familiar with social media marketing, customer engagement, and digital brand management. I am a creative and results-driven digital marketing professional with experience in branding, content creation, and online sales strategies. My ability to develop engaging marketing content and execute digital campaigns makes me a strong asset for online businesses.

With over 1 year of hands-on copywriting experience, I have crafted engaging, persuasive, and professional content for publications, marketing campaigns, and customer communications. My expertise includes editorial writing, marketing copy, and brand messaging, ensuring clarity, engagement, and impact. Key Areas of Expertise: ✅ Editorial & Content Writing (1 Year – The Gateway Group of Publications, 2016-2017) Served as Development Communications Editor, writing and editing articles, news pieces, and long-form content. Proofread and refined written materials to ensure accuracy, clarity, and engagement. ✅ Marketing & Promotional Copywriting (Omada Corporation – Junior Achievement Mini-Company, 6 Months, 2017-2018) Developed marketing copy for branding, sponsorships, and promotional campaigns. Created persuasive messaging for business communications and product advertising. ✅ Customer Engagement & Professional Communication (Ongoing, 4+ Years in Customer Service Roles) Wrote customer service responses, email templates, and professional communications, applying persuasive and customer-focused language. Assisted in sales and product recommendations, crafting messaging that effectively influenced customer decisions. I am a versatile and results-driven copywriter with experience in editorial content, marketing promotions, and customer engagement. My ability to write compelling, audience-focused content makes me a valuable asset for marketing, branding, and communication roles.

With 6 months of hands-on marketing experience and ongoing skills in graphic design and copywriting, I have developed expertise in creating engaging social media content for promotions, branding, and customer engagement. My background includes designing marketing visuals, writing compelling captions, and assisting in promotional campaigns. Key Areas of Expertise: ✅ Marketing & Promotional Content (Omada Corporation – Junior Achievement Mini-Company, 6 months) Created promotional materials and branding content for marketing campaigns. Assisted in business outreach and online promotions, relevant to social media engagement. ✅ Graphic Design & Visual Content Creation Experienced with Canva and Adobe Photoshop, creating social media graphics, banners, and promotional materials. Designed visual assets for branding, product promotions, and business marketing. ✅ Copywriting & Caption Writing Strong writing and editing skills for crafting engaging social media captions, ad copy, and marketing content. Developed persuasive messaging for product promotions and audience engagement. ✅ Editorial & Content Writing (The Gateway Group of Publications, 1 Year) Wrote and edited engaging content, which translates into creating social media posts and campaigns. I am a creative and results-driven content creator with a passion for designing visually appealing graphics, crafting compelling social media content, and driving audience

With over four years of phone support experience, I have assisted customers across financial services, travel, and retail industries, ensuring professional, efficient, and solutions-focused communication. I have handled inbound and outbound calls, resolving customer concerns, providing account assistance, and offering product recommendations while maintaining a high level of customer satisfaction. Key Responsibilities & Expertise: ✅ Customer Inquiry & Issue Resolution – Assisted clients with account concerns, billing issues, refunds, and service inquiries through clear and professional phone support. ✅ Technical & Financial Assistance – Provided financial service support (Ameriprise Financial) and travel booking assistance (Expedia Affiliate Network), guiding customers through transactions and troubleshooting issues. ✅ Call Handling & CRM Use – Managed high volumes of calls daily, using customer relationship management (CRM) tools to log interactions, track cases, and ensure efficient follow-ups. ✅ Problem-Solving & Conflict Resolution – Dealt with customer complaints, escalations, and disputes, applying active listening and critical thinking to resolve issues quickly. ✅ Sales & Upselling – Recommended products, services, and promotions at Watsons and Ameriprise Financial, enhancing customer engagement and increasing revenue. ✅ Multi-Tasking & Professionalism – Balanced call volume, case documentation, and follow-ups, maintaining composure and a customer-first mindset under pressure. ✅ Award-Winning Service – Recognized for Service Excellence and Team Rookie Awards, reflecting outstanding performance in customer satisfaction and service efficiency. I am a customer-focused, detail-oriented, and results-driven professional, committed to delivering excellent phone support experiences, resolving issues efficiently, and building strong customer relationships.

While my primary expertise is in B2C customer service and sales, I have also gained valuable B2B (Business-to-Business) experience in marketing, recruitment, and financial services, interacting with corporate clients, businesses, and professionals. My experience includes sales support, client relationship management, and professional recruitment processes. Key Areas of B2B Experience: ✅ Financial Services Support (Ameriprise Financial, Foundever) – Assisted business clients and financial professionals with account management, transaction support, and issue resolution. ✅ Marketing & Corporate Sales (First Life Financial Co. – Individual Insurance Marketing & Sales Dept.) – Worked with insurance agents, businesses, and corporate clients, supporting sales and promotional efforts. ✅ Recruitment & Talent Acquisition (VXI Global Holdings B.V.) – Screened potential candidates and collaborated with hiring managers and recruitment teams, an essential part of B2B HR processes. ✅ Business Partnerships & Leadership (Omada Corporation – Junior Achievement Mini-Company) – Led marketing and external relations efforts, coordinating with business sponsors, suppliers, and stakeholders. ✅ Professional Networking & Event Participation – Attended business conferences and networking events, strengthening my knowledge of B2B relationship-building and industry trends. I have developed strong communication, negotiation, and client management skills, making me well-equipped for B2B customer support, sales coordination, and client relationship roles.

Experienced Customer Support Specialist | Phone, Email & Chat Support With over four years of experience in customer service roles, I have provided professional, friendly, and efficient support to clients in diverse industries, including finance, travel, and retail. I have worked for Foundever (TAL & Ameriprise Financial), Teleperformance (Expedia Affiliate Network), and Watsons, gaining expertise in: ✅ Customer Assistance & Problem Resolution – Handled customer concerns via phone, email, and chat, ensuring timely and accurate responses to inquiries about products, services, and accounts. ✅ Financial & Technical Support – Assisted clients with financial accounts (Ameriprise Financial) and guided travelers with booking and itinerary issues (Expedia Affiliate Network). ✅ Retail & Sales Support – Provided in-store assistance at Watsons, helping customers with product selection, promotions, and transactions. ✅ Process Optimization – Contributed to improving customer satisfaction by efficiently handling complaints, troubleshooting issues, and ensuring first-contact resolution. ✅ Multi-Tasking & CRM Tools – Managed multiple support requests while using CRM and ticketing systems to track interactions and follow-ups. ✅ Award-Winning Service – Recognized for service excellence and outstanding performance in customer satisfaction. I am highly adaptable, detail-oriented, and customer-focused, always striving to create positive customer experiences and build brand loyalty.

Email Support Specialist | 4+ Years of Experience in Customer Service With over four years of experience in customer service, I have developed strong email support skills, handling customer inquiries, issue resolution, and account management across industries such as finance, travel, and retail. My expertise lies in clear, professional communication, fast response times, and maintaining high customer satisfaction. Key Responsibilities & Expertise: ✅ Customer Inquiry Management – Responded to customer concerns, product questions, and service requests with accurate and professional email communication. ✅ Problem-Solving & Issue Resolution – Addressed and resolved financial (Ameriprise Financial), travel (Expedia Affiliate Network), and retail (Watsons) concerns via email, ensuring timely follow-ups and customer satisfaction. ✅ Account Support & Documentation – Assisted customers with account verification, billing issues, transaction tracking, and refunds while maintaining detailed email records. ✅ Professional & Engaging Communication – Used clear, concise, and empathetic writing to ensure customers felt heard and valued. ✅ CRM & Ticketing Systems – Managed customer requests through customer relationship management (CRM) tools, tracking cases and providing status updates. ✅ Multi-Tasking & Time Management – Handled multiple customer emails daily, prioritizing urgent concerns while ensuring quality responses. I am a detail-oriented, organized, and customer-focused professional dedicated to providing efficient, high-quality email support that enhances customer trust and retention.

While my experience is primarily in customer service, sales, and online marketing, I have developed skills that are highly relevant to e-commerce operations. I have assisted customers with online transactions, refunds, product inquiries, and promotions, ensuring a smooth buying experience. Additionally, I have knowledge of social media marketing and online selling strategies, supporting brand growth in the digital marketplace. Key Areas of E-Commerce Experience: ✅ Customer Support for Online Transactions – Provided phone, email, and chat assistance for financial services (Ameriprise Financial) and travel bookings (Expedia Affiliate Network), handling payment issues, refunds, and account concerns. ✅ Retail & Sales Assistance – Assisted customers at Watsons, helping them choose products, understand promotions, and complete purchases—essential skills for e-commerce sales and customer engagement. ✅ Order Management & Issue Resolution – Worked with CRM and ticketing systems to track transactions, respond to customer concerns, and process service requests. ✅ Social Media & Digital Marketing – Skilled in Canva, Adobe Photoshop, copywriting, and content creation, making me capable of supporting e-commerce marketing efforts. ✅ E-Learning in Online Selling – Completed HP LIFE’s

As an Intern in the Individual Insurance Marketing & Sales Department at First Life Financial Co. (July 2018 – September 2018), I gained hands-on experience in insurance marketing, client assistance, and sales support. This role allowed me to develop a strong understanding of insurance products, customer relationship management, and financial services. Key Responsibilities & Expertise: ✅ Marketing & Sales Assistance – Supported the promotion of insurance products, assisting with lead generation and client outreach. ✅ Customer Support & Policy Assistance – Helped clients understand insurance policies, benefits, and application processes. ✅ Administrative & Data Management – Assisted with policy documentation, client records, and processing insurance applications. ✅ B2B & B2C Interactions – Worked with insurance agents, corporate clients, and individual policyholders, gaining exposure to both business-to-business (B2B) and business-to-consumer (B2C) interactions. ✅ Financial & Risk Management Knowledge – Gained insights into financial planning, risk assessment, and insurance as a financial security tool. I also strengthened my communication, analytical, and problem-solving skills, making me well-equipped for roles in insurance sales, customer service, and financial support.

With 3 months of hands-on lead generation experience in insurance marketing and sales support, I have developed expertise in identifying potential clients, customer outreach, and assisting in sales conversion. My experience includes prospecting leads, engaging potential customers, and supporting marketing campaigns to drive business growth. Key Areas of Expertise: ✅ Lead Generation & Customer Outreach (First Life Financial Co., 3 months) Assisted insurance agents in identifying and reaching out to potential clients. Collected and organized customer data for follow-ups and sales opportunities. Helped explain insurance products and benefits, assisting in converting leads into customers. ✅ Sales & Marketing Support Provided administrative support for sales teams, ensuring smooth lead management. Assisted in client follow-ups and appointment scheduling to improve conversion rates. Helped create marketing materials and outreach strategies to attract potential clients. ✅ Customer Engagement & Relationship Management Developed persuasive communication skills to engage and nurture leads. Assisted in maintaining a strong sales pipeline by tracking and managing lead progress. Gained exposure to B2B and B2C lead generation, interacting with both individual customers and business professionals. I am a detail-oriented and results-driven professional with experience in lead generation, sales support, and customer outreach. My ability to identify potential clients, engage prospects, and assist in conversion efforts makes me a valuable asset in sales and marketing teams.

Customer Service Professional | 4+ Years of Experience in Financial, Travel, and Retail Industries With over four years of customer service experience, I have provided high-quality support to customers across various industries, ensuring excellent client satisfaction and efficient problem resolution. I have worked in financial services, travel booking, and retail, assisting customers via phone, email, and chat while maintaining a strong focus on customer engagement, issue resolution, and sales support. Key Responsibilities & Achievements: ✅ Customer Interaction & Problem-Solving – Assisted customers with inquiries, complaints, and product/service concerns, ensuring prompt and effective solutions. ✅ Financial & Technical Customer Support – Helped clients with financial accounts and transactions (Ameriprise Financial) and provided travel booking assistance (Expedia Affiliate Network). ✅ Retail & Sales Assistance – Offered in-store support at Watsons, assisting customers with product recommendations, purchases, and promotions. ✅ CRM & Process Efficiency – Used customer relationship management (CRM) tools to track interactions, resolve issues efficiently, and improve overall service quality. ✅ Multi-Tasking & Communication – Managed multiple customer interactions while maintaining a professional, friendly, and solutions-oriented approach. ✅ Recognition for Excellence – Awarded Service Excellence and Team Rookie Awards for outstanding customer support performance. I am a detail-oriented, empathetic, and results-driven professional who thrives on delivering exceptional customer experiences, improving processes, and fostering brand loyalty.

With 9 months of hands-on sales experience in retail and financial services, I have developed expertise in customer engagement, product recommendations, and sales support. My background includes assisting customers with purchases, explaining product benefits, and driving sales through upselling and promotions. Key Areas of Expertise: ✅ Retail Sales & Customer Assistance (Watsons, 6 months) Assisted customers in selecting products, understanding promotions, and completing purchases. Provided upselling and cross-selling to increase sales and improve customer satisfaction. Ensured a positive shopping experience through excellent customer service and product knowledge. ✅ Insurance Sales & Marketing Support (First Life Financial Co., 3 months) Assisted insurance agents in client outreach, lead generation, and sales coordination. Provided administrative support for insurance sales, helping process applications and maintain client records. Helped explain insurance products and benefits to potential clients, assisting in closing sales. ✅ Customer Relationship Management & Sales Engagement Built rapport with customers by understanding their needs and recommending suitable products. Developed persuasive communication skills to influence purchasing decisions. Gained exposure to B2C and B2B sales environments, interacting with both individual customers and business professionals. I am a results-driven sales professional with experience in retail, financial services, and customer engagement. My ability to connect with customers, provide tailored product recommendations, and drive sales growth makes me an asset in any sales-driven environment.

Customer Relationship Management (CRM) Specialist | 4+ Years of Experience With over four years of experience in customer service and sales, I have developed expertise in customer relationship management (CRM), focusing on client retention, issue resolution, and customer engagement. I have worked in financial services, travel, and retail, using CRM tools and personalized service to enhance customer satisfaction and loyalty. Key Areas of Expertise: ✅ Customer Interaction & Engagement – Managed phone, email, and chat support, ensuring personalized and professional interactions to build lasting relationships. ✅ CRM Tools & Data Management – Used customer relationship management (CRM) platforms to track client interactions, monitor issues, and provide timely follow-ups. ✅ Problem Resolution & Customer Retention – Successfully handled customer concerns, complaints, and escalations, improving client satisfaction and loyalty. ✅ Sales & Upselling Strategies – Assisted customers in making informed purchasing decisions (Watsons) and provided financial guidance (Ameriprise Financial), increasing revenue and retention. ✅ Process Improvement & Service Efficiency – Contributed to streamlining customer service processes, ensuring faster resolutions and a better overall experience. ✅ Award-Winning Service Excellence – Recognized with Service Excellence and Team Rookie Awards for outstanding customer relationship management performance. I am a customer-focused, results-driven professional with a passion for delivering top-tier client experiences, optimizing CRM processes, and fostering brand loyalty.