Nick
Customer Experience Specialist | Client Support | E-Commerce & Life Insurance
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.32/hour ($1,600.00/month)
Bachelors degree
Last Active
June 27th, 2026 (today)
Member Since
March 9th, 2025
Profile Description
Operations and customer support professional with 6+ years of experience supporting US-Based e-commerce, life insurance, and annuity accounts. Skilled in CRM management, customer support operations and process improvement, with proven success leading offshore teams and improving operational workflows. Reduced customer escalations, improved First Call Resolution (FCR) by 90%, and supported the launch of a new insurance line of business with 20 customer service representatives consistently meeting KPI targets. Proficient in Google Workspace, Salesforce, Zendesk, Slack, and ChatGPT for remote operations support.
Top Skills
E-Commerce » Inventory Management » Quality Control
Experience: 1 - 2 years
Customer Support » Customer Service
Experience: 5 - 10 years
Project Management » Process Improvement
Experience: Less than 6 months
Other Skills
Office and Administration » Communication
Experience: 5 - 10 years
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Marketing » CRM » Salesforce
Experience: 1 - 2 years
Customer Support » Email Support
Experience: 1 - 2 years
Customer Support » Chat Support
Experience: 2 - 5 years
Office and Administration » Data Entry
Experience: 1 - 2 years
Office and Administration » Google Workspace
Experience: 5 - 10 years
Office and Administration » Citrix
Experience: 2 - 5 years
Office and Administration » Team Leadership
Experience: 1 - 2 years
Basic Information
- Age
- 31
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.