Alexander
Technical Support Specialist & Helpdesk Engineer (8 years Experience)
Verified
Overview
Looking for full-time work (8 hours/day)
at $9.95/hour ($1,920.00/month)
High school diploma
Last Active
July 7th, 2026 (3 days ago)
Member Since
February 12th, 2025
Profile Description
I am a Technical Support professional with a 8-year track record of bridging the gap between complex technical infrastructure and elite customer service.
What I bring to your business:
>> 8 years of experience: 5 years in high-touch CX and 3 years in dedicated Technical Helpdesk Engineer.
>> Systems Architecture: Expert in setting up and managing Zendesk and ticketing automation to reduce overhead.
>> Tier 2/3 Expertise: Deep troubleshooting skills in SaaS, Active Directory, O365, and Network Security.
>> Operational Scalability: I don't just answer tickets; I build SOPs and Knowledge Bases that allow your support team to scale.
I am looking for a direct partnership with a company that values system uptime, high CSAT scores, and proactive technical leadership. I am reliable, detail-oriented, and capable of working independently in a remote environment.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Customer Support » Email Support
Experience: 5 - 10 years
Customer Support » IT
Experience: 5 - 10 years
Other Skills
Customer Support » Technical Support
Experience: 5 - 10 years
Office and Administration » Email Handling
Experience: 2 - 5 years
Office and Administration » Documentation
Experience: 5 - 10 years
Software » Network Administration » Network Troubleshooting
Experience: 5 - 10 years
Human Resources » Sop Writing
Experience: 2 - 5 years
Customer Support » SaaS
Experience: 2 - 5 years
Office and Administration » Critical Thinking
Experience: 5 - 10 years
Office and Administration » Computer Literacy
Experience: 5 - 10 years
Office and Administration » PowerApps
Experience: Less than 6 months
Customer Support » SaaS » Power Automate
Experience: Less than 6 months
Office and Administration » Quality Assurance
Experience: 5 - 10 years
Basic Information
- Age
- 36
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Mandaue, Cebu
- Tests Taken
- IQ
- Score: 111
- DISC
- Dominance: 30
- Influence: 9
- Steadiness: 43
- Compliance: 18
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.