Christian

Customer Experience Specialist and Underwriter

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Overview

Looking for any work (8 hours/day)

at $3.82/hour ($736.00/month)

Associates degree

Last Active

June 24th, 2026 (yesterday)

Member Since

February 11th, 2025

Profile Description

Hello! My name is Christian, and I am a highly reliable Virtual Assistant and Customer Support Specialist with over 6 years of experience in customer service and administrative support.

I have worked with international clients and handled customer inquiries through email, chat, and phone while maintaining a high level of professionalism and problem-solving. My experience includes managing customer accounts, processing refunds and replacements, handling subscriptions, organizing data, and supporting day-to-day business operations.

I also have experience providing underwriting support in payment processing, ensuring that transactions are reviewed accurately and follow company policies and risk guidelines.

Tools I have worked with include:
• Google Workspace
• IRIS CRM
• Zendesk
• Shopify
• Amazon Seller Central
• Recharge & Skio
• Zoom & Google Voice
• Microsoft Excel & Word
• Pulsepoint
• NMI gateway
•MyPaymentInsider
• Ring Central

I take pride in my integrity, attention to detail, and reliability. I believe in doing work with excellence and making sure tasks are completed accurately and on time. My goal is to help businesses run smoothly while providing great service to their customers.

If you are looking for someone dependable, organized, and proactive, I would love to support your business.

Top Skills

E-Commerce » Ebay » Customer Support

Experience: 2 - 5 years

I handle order processing, returns and refunds through multiple e-commerce website like eBay, Amazon, and other D2C sites. I also handle subscription management and escalations.

Customer Support » Email Support

Experience: 2 - 5 years

I handled emails throughout my experience in customer service. We use tools like grammarly to enhance our verbiage.

Customer Support » Chat Support

Experience: 2 - 5 years

Throughout my experience in customer service, I handle live chats through Zendesk and Amazon platform.

Other Skills

Customer Support » Insurance » Underwriting

Experience: 6 months - 1 year

I have experience providing underwriting support in payment processing, reviewing and verifying transactions to ensure accuracy and compliance with company policies and risk guidelines. My role included checking payment details, identifying potential fraud or suspicious activities, maintaining accurate transaction records, and coordinating with internal teams to resolve payment issues. I am known for my strong attention to detail, integrity, and ability to handle sensitive financial information responsibly while helping ensure secure and smooth payment operations.

Basic Information

Age: 30

Gender: Male

Website: Sign Up with Pro Account to View

Address: Dasmariñas, Cavite

Tests Taken: DISC
Dominance: 25%
Influence: 12%
Steadiness: 39%
Compliance: 24%: English
C1(Advanced)