I help e-commerce brands and marketplace sellers protect their revenue, stay compliant, and deliver exceptional customer experiences at scale.
With 5+ years across Amazon, Lazada, and Shopify, I have built a track record you can measure:
• 97% listing compliance accuracy, reducing suppression risk before launch
• 95% resolution rate across 10-15 complex Amazon seller cases daily
• 140+ customer tickets resolved per day while maintaining top CSAT scores
• Consistently exceeded FRT and CSAT targets across every role
My work sits at the intersection of operations, compliance, and customer advocacy. Whether it is preventing an account suspension, resolving a policy violation, or streamlining how a support team handles tickets, I treat every case like revenue is on the line, because it usually is.
What I bring to the table:
•Amazon Seller Central (Account Health and Listing Compliance)
•Shopify customer support via Gorgias, Tawk, Go High Level
•Lazada marketplace operations
•SOP execution, process improvement, and tea
Based in the Philippines, with experience working across AU, US, and UK time zones. Fully remote-ready.
I am also recognized as a mentor, awarded Most Valuable Mentor among 10 peers for leadership and knowledge-sharing in a high-volume environment.
Open to remote E-Commerce Support, Operations, or Account Management roles. Let's connect.
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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